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Gainsight VS Hubspot Service Hub

Compare Gainsight VS Hubspot Service Hub and see what are their differences

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Gainsight logo Gainsight

Customer Success for the New Enterprise

Hubspot Service Hub logo Hubspot Service Hub

HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.
  • Gainsight Landing page
    Landing page //
    2023-05-13
  • Hubspot Service Hub Landing page
    Landing page //
    2023-09-22

Gainsight videos

+ Add

Gainsight Product Overview

Hubspot Service Hub videos

+ Add

Getting started with Hubspot Service Hub - 2021

More videos:

  • Review - HubSpot Service Hub Review: Easy to keep track of issues, create surveys, automations
  • Review - Creating Your First HubSpot Support Ticket In HubSpot Service Hub

Category Popularity

0-100% (relative to Gainsight and Hubspot Service Hub)

Gainsight

Hubspot Service Hub

Customer Success
100 100%
Customer Success
0% 0
Help Desk
53 53%
Help Desk
47% 47
Customer Support
0 0%
Customer Support
100% 100
Customer Experience Management
75 75%
Customer Experience Management
25% 25

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gainsight and Hubspot Service Hub

Gainsight Reviews

We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Because Gainsight is integrated into Salesforce, you will first need to create a Salesforce account in order to install the Gainsight into your product. Gainsight offers you great customer success metrics and analytics, but not exceptional UI and in-app experiences.
Source: userpilot.com

Hubspot Service Hub Reviews

11 Best Help Desk Software to Totally Check out in 2020!
Hubspot Service Hub with its advanced ticket management systems, reporting and analytics, free live-chat tools, video recording provisions and scores of third-party integrations make it quite a reliable help desk software.
Source: surveysparrow.com

What are some alternatives?

When comparing Gainsight and Hubspot Service Hub, you can also consider the following products

Totango - Totango is a Customer Success Software Platform

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Planhat - Customer success has changed. Meet the modern Customer Platform!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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