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Gainsight VS Churnzero

Compare Gainsight VS Churnzero and see what are their differences

Usetiful
Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention. featured
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Gainsight logo Gainsight

Customer Success for the New Enterprise

Churnzero logo Churnzero

ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.
  • Gainsight Landing page
    Landing page //
    2023-05-13
  • Churnzero Landing page
    Landing page //
    2019-01-29

Gainsight videos

+ Add

Gainsight Product Overview

Churnzero videos

+ Add

A Day in the Life of a CSM Using ChurnZero

More videos:

  • Review - Introduction to ChurnZero

Category Popularity

0-100% (relative to Gainsight and Churnzero)

Gainsight

Churnzero

Customer Success
45 45%
Customer Success
55% 55
Help Desk
55 55%
Help Desk
45% 45
Customer Experience Management
53 53%
Customer Experience Management
47% 47
CRM
35 35%
CRM
65% 65

User comments

Share your experience with using Gainsight and Churnzero. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gainsight and Churnzero

Gainsight Reviews

We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Because Gainsight is integrated into Salesforce, you will first need to create a Salesforce account in order to install the Gainsight into your product. Gainsight offers you great customer success metrics and analytics, but not exceptional UI and in-app experiences.
Source: userpilot.com

Churnzero Reviews

We have no reviews of Churnzero yet.
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Social recommendations and mentions

Based on our record, Churnzero seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gainsight mentions (0)

We have not tracked any mentions of Gainsight yet. Tracking of Gainsight recommendations started around Mar 2021.

Churnzero mentions (1)

  • CRM for Small IT Business
    I noticed that Zoho, just like many other CRM solutions tend to focus on sales alone, and doesn't fit a subscription model very well. So once you have a bunch of deals in the pipeline, you'll want to close them as 'won'; However, if you have customers on subscriptions with expiration dates, renewals, etc. One way to manage that is to pair zoho or hubspot with an application that supports existing customers,... Source: about 2 years ago

What are some alternatives?

When comparing Gainsight and Churnzero, you can also consider the following products

Totango - Totango is a Customer Success Software Platform

Planhat - Customer success has changed. Meet the modern Customer Platform!

ClientSuccess - Reduce churn and increase revenue with the true customer success management platform.

Natero - Natero is a Customer Success platform that merges machine learning for predicting behavior and big...

Churn Solution - Churn solution that turns your customers right around.

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

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