Freshworks Live Chat
Intercom
tawk.to
LiveChat
JivoChat
LiveAgent
TextUs
Live Guide
MessageBird
Twilio
Nexmo
Plivo
Sinch
Infobip
Bandwidth
Twilio SMS
With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.
Freshchat offers:
-Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances
Key-Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size
Freshworks Live Chat| Categories |
|
|---|---|
| Website | freshworks.com |
| Pricing URL | Official Freshworks Live Chat Pricing |
| Details $ | freemium $15.0 / Monthly (Growth) |
MessageBird| Categories |
|
|---|---|
| Website | bird.com |
| Pricing URL | - |
| Details $ | - |
No features have been listed yet.
Based on our record, MessageBird seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
We built a subscription management chatbot, using Twilio for sending SMS, but it lacked a dashboard to view conversations. I've recently come across https://messagebird.com/en/ - they have a pre-built dashboard that allows your team to respond to messages, as well as a nifty flow builder. Source: almost 3 years ago
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Twilio - Brings voice and messaging to your web and mobile applications.
tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
Nexmo - Nexmo is a simple two way SMS API with global reach and wholesale rates
LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.
Plivo - Plivo simplifies your customer engagement.
