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Freshservice VS Spiceworks Help Desk

Compare Freshservice VS Spiceworks Help Desk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.

Spiceworks Help Desk logo Spiceworks Help Desk

Help desk software features that work for IT
  • Freshservice Landing page
    Landing page //
    2023-06-09
  • Spiceworks Help Desk Landing page
    Landing page //
    2023-07-22

Freshservice

Categories
  • Project Management
  • Task Management
  • IT Management
  • Work Management
Website freshservice.com
Pricing URL Official Freshservice Pricing
Edit details

Spiceworks Help Desk

Categories
  • Help Desk
  • Service Desk
  • Monitoring Tools
  • Project Management
Website spiceworks.com
Pricing URL-
Edit details

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You

Spiceworks Help Desk videos

+ Add

Cloud Spiceworks Help Desk | IT Support Ticketing Training

Category Popularity

0-100% (relative to Freshservice and Spiceworks Help Desk)

Freshservice

Spiceworks Help Desk

Project Management
90 90%
Project Management
10% 10
Monitoring Tools
74 74%
Monitoring Tools
26% 26
Help Desk
76 76%
Help Desk
24% 24
IT Management
100 100%
IT Management
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and Spiceworks Help Desk

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Spiceworks Help Desk Reviews

We have no reviews of Spiceworks Help Desk yet.
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Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: almost 3 years ago

Spiceworks Help Desk mentions (0)

We have not tracked any mentions of Spiceworks Help Desk yet. Tracking of Spiceworks Help Desk recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshservice and Spiceworks Help Desk, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Redmine - Flexible project management web application

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Basecamp - A simple and elegant project management system.

SysAid - Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly

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