Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
|Pricing URL||Official Freshdesk Pricing|
|Pricing URL||Official Zoho Desk Pricing|
|Details $||freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)|
|Omnichannel||Email, Telephony, Social, Customer Portals, Web forms, Live chat|
|Zia - Artificial Intelligence||With Zia, stay on top of every aspect of your customer service effort.|
|Embeddable Self-service||With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.|
|Multibrand Help Center||Create a distinct self-service portal for each brand's customers.|
|Knowledge Base||Create a repository of solutions for commonly asked questions.|
|Agent Productivity||Collaborate, communicate, and secure those customer relationships|
|Automations||Ticket Assignment, Workflow, Layouts, SLAs & Escalations.|
|Blueprint||Manage complex cross-functional service processes efficiently.|
|Marketplace and Platform||Use extensions to embed interactive widgets into the Zoho Desk interface.|
|Reports and Dashboards||Use detailed reports and dashboard visualisations to monitor your team's performance.|
|Time Tracking||Keep track of time spent on every ticket and task.|
|Security||Balance between protecting customer data and giving your team enough flexibility|
|Developer Platform||REST API, Widgets, Web and Mobile SDK, Custom Functions.|
|Mobile Apps||With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.|
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Freshdesk should be more popular than Zoho Desk. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. - Source: Reddit / 3 months ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. - Source: Reddit / 9 months ago
Take a look at freshdesk.com, they have a free tier. - Source: Reddit / 9 months ago
The below is a demo of the Crayons Playground in action. It shows how to build the user interface by dragging and dropping components, updating their properties, testing them in a Code sandbox like JSFiddle, check the generated HTML code and finally download the project as a Marketplace app. You can also see the app in action in the Freshdesk product. - Source: dev.to / 10 months ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. - Source: Reddit / 11 months ago
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / over 1 year ago
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