Software Alternatives & Reviews

Freshdesk VS Zammad

Compare Freshdesk VS Zammad and see what are their differences


Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

The Zammad - Help Desk and Ticket System - Community Page
Freshdesk Landing Page
Freshdesk Landing Page
Zammad Landing Page
Zammad Landing Page

Freshdesk details

Categories
Customer Support Help Desk Ticketing System Customer Service Online Ticketing Help Desk And Ticketing
Website freshdesk.com  
Pricing URL Official Freshdesk Pricing  

Zammad details

Categories
Customer Support Help Desk Customer Service
Website zammad.org  
Pricing URL-

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • - Freshdesk Mint Overview

Zammad videos

Zammad

More videos:

  • - Zammad - LDAP Integration

Category Popularity

0-100% (relative to Freshdesk and Zammad)
95
95%
5%
5
94
94%
6%
6
92
92%
8%
8
100
100%
0%
0

Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Zammad

Freshdesk Reviews

Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Best Customer Service Software
If you’re currently using another help desk solution and you’re unhappy with it, Freshdesk makes it easy for you to switch to its software. Their team will help you make the switch over easily.
11 Best Help Desk Software to Totally Check out in 2020!
When it comes to help desk tools, Freshdesk is one of the most popular names. The help desk software offers a self-service, omnichannel customer service solutions that are powered by AI. Simplify and streamline customer conversations in one common place and team up with the agents to deliver faster solutions. Automate your all your work with help of a myriad of features like...
Best helpdesk software of 2020: for ticketing and support
Freshdesk is help desk software that has a number of features to foster efficiency of workflow based around the tickets created. These include a team inbox to manage incoming tickets from several channels to one location, the ability to designate and create custom ticket statuses that work for your organization, canned responses to common trouble issues, and a team huddle to...
7 Salesforce Alternatives You Need To Check Out Now
The integration with FreshDesk supports the entire ticketing system, for you to plan your sales conversations better. It is a great tool for customer support teams. There is also integration with FreshChat which automatically picks up conversations from the website chat and categorizes these people as Leads on to your CRM. Not to mention Google Calendar that takes care of...
Source: sprout24.com

Zammad Reviews

We have no reviews of Zammad yet.
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Social recommendations and mentions

Zammad might be a bit more popular than Freshdesk. We know about 1 link to it since March 2021 and only 1 link to Freshdesk. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (1)

  • fedlio scam exchange
    I already contacted their support page several times but no reply.... I contacted freshdesk.com which is running their support but no reply. I even contacted the government of seychelles because they claim running via a bank in seychelles but no reply. Everytime I try to withdraw I run into "security issues". - Source: Reddit / 6 months ago

Zammad mentions (1)

  • Can anyone recommend an open source ticketing system for a helpdesk?
    Go for Zammad, I have used it at my precedant work and it is just amazing ! https://zammad.org/. - Source: Reddit / 7 months ago

What are some alternatives?

When comparing Freshdesk and Zammad, you can also consider the following products

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

osTicket - osTicket is a widely-used open source support ticket system.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zoho Desk - Industry's first context-aware Helpdesk Software

User reviews

Share your experience with using Freshdesk and Zammad. For example, how are they different and which one is better?

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