Zammad might be a bit more popular than Freshdesk. We know about 1 link to it since March 2021 and only 1 link to Freshdesk. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.
I already contacted their support page several times but no reply.... I contacted freshdesk.com which is running their support but no reply. I even contacted the government of seychelles because they claim running via a bank in seychelles but no reply. Everytime I try to withdraw I run into "security issues". - Source: Reddit / 6 months ago
Go for Zammad, I have used it at my precedant work and it is just amazing ! https://zammad.org/. - Source: Reddit / 7 months ago
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