Freshdesk VS HelpScout

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | 9 months ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

HelpScout Reviews

Freshdesk mentions (9)

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. - Source: Reddit / 3 months ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. - Source: Reddit / 9 months ago

• Best service/product to use to handle customer service inquiries?

  Take a look at freshdesk.com, they have a free tier. - Source: Reddit / 9 months ago

• By Crayons and For Crayons

  The below is a demo of the Crayons Playground in action. It shows how to build the user interface by dragging and dropping components, updating their properties, testing them in a Code sandbox like JSFiddle, check the generated HTML code and finally download the project as a Marketplace app. You can also see the app in action in the Freshdesk product. - Source: dev.to / 10 months ago

• Here's how I'd figure out the go-to-market for a Customer Support SaaS

  My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. - Source: Reddit / 11 months ago

HelpScout mentions (2)

• Makers, what are the tools you can't live without?

  Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. - Source: Reddit / about 2 months ago

• Have you ever done a product comparison chart on your site?

  Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. - Source: Reddit / 11 months ago