Software Alternatives & Reviews

Freshdesk Omnichannel Support VS HelpDesk

Compare Freshdesk Omnichannel Support VS HelpDesk and see what are their differences

Freshdesk Omnichannel Support logo Freshdesk Omnichannel Support

The ultimate omnichannel helpdesk for your customer support

HelpDesk logo HelpDesk

HelpDesk is a powerful and affordable ticketing system and help desk software for effortless customer support. Get started for free, no credit card required.
  • Freshdesk Omnichannel Support Landing page
    Landing page //
    2023-08-02
  • HelpDesk Landing page
    Landing page //
    2023-10-14

HelpDesk is a ticketing solution that your customer support team can use to optimize their communication with customers.

With easy-to-use collaboration tools, your team can limit their efforts and multiply their positive results. HelpDesk fosters teamwork and simplifies the customer support process. Your team can use tagging and add private notes to improve cooperation and speed up the process.

All the tickets are well structured in one easy-to-navigate platform. HelpDesks provides data encryption which maximizes the security level.

Freshdesk Omnichannel Support

Categories
  • Customer Support
  • CRM
  • Help Desk
  • Customer Service
Website freshworks.com
Pricing URL-
Details $-

HelpDesk

Categories
  • Help Desk
  • Help Desk And Ticketing
  • Ticketing System
  • Customer Support
  • Customer Service
Website helpdesk.com
Pricing URL Official HelpDesk Pricing
Details $paid Free Trial $4.0 / Monthly (per agent)

Freshdesk Omnichannel Support features and specs

No features have been listed yet.

HelpDesk features and specs

  • Integrations: Zapier, LiveChat and more
  • Collaboration Tool: Private notes, Multiple mailboxes
  • Ticket management: Tags, Configurable views
  • Automation: Automated assignment, Canned responses
  • Analytics and Reporting: Ticket satisfaction and more
  • Personalize your app: Custom domain

Freshdesk Omnichannel Support videos

No Freshdesk Omnichannel Support videos yet. You could help us improve this page by suggesting one.

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HelpDesk videos

5 Best Helpdesk Software - The Best Help-Desk Software Reviews

More videos:

  • Review - FRESHDESK (HELPDESK) 2021 REVIEW

Category Popularity

0-100% (relative to Freshdesk Omnichannel Support and HelpDesk)
CRM
100 100%
0% 0
Help Desk
9 9%
91% 91
Customer Support
12 12%
88% 88
Customer Service
14 14%
86% 86

User comments

Share your experience with using Freshdesk Omnichannel Support and HelpDesk. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, HelpDesk seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk Omnichannel Support mentions (0)

We have not tracked any mentions of Freshdesk Omnichannel Support yet. Tracking of Freshdesk Omnichannel Support recommendations started around Mar 2021.

HelpDesk mentions (3)

  • Help desk with ticketing functionality
    I'm thinking something like helpdesk.com. Source: 10 months ago
  • Is this a scam? I don’t have prime and I checked all my banking accounts.
    They like to put amazon in there somewhere, but alwways look for the last dot (.) whatever is after it is the root and then go left from there. So prime.amazon.helpdesk.com, as an example makes it look like a amazon website, but helpdesk.com is the website they want you to go to, not amazon.com. Source: about 2 years ago
  • Feshdesk Support Domain Configuration in AWS
    Hello fellow guru's. I'm currently working on configuring Freshdesk to point to a root domain in AWS Route 53. However, their configuration documents and support (who are horrible by the way), don't seem to indicate if its possible. For example, their configuration documents want me to configure my support url to be support.helpdesk.com. However, I'd prefer for my support url to be helpdesk.com. Any help would be... Source: almost 3 years ago

What are some alternatives?

When comparing Freshdesk Omnichannel Support and HelpDesk, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HelpSite - HelpSite is a simple service to help your setup the perfect support centre or help site.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Gist Platform - Live chat, bots & marketing automation -- free.

Labidesk - LabiDesk is all-in-one help desk software for Omni Channel Support: Shared Email Inbox, Ticketing System, HelpWidget, Knowledge Base, Live Chat. Assist, Engage and Sell to your customers!