Software Alternatives & Reviews

Freshcaller VS Voiptime Cloud

Compare Freshcaller VS Voiptime Cloud and see what are their differences

Freshcaller logo Freshcaller

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams.

Voiptime Cloud logo Voiptime Cloud

Cloud call center software with Predictive dialer, ACD, IVR, call scripts, comprehensive reporting, etc. Contact us to receive a fully configured solution in 24 hours!
  • Freshcaller Landing page
    Landing page //
    2023-08-22

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their phone operations in a matter of minutes. By virtue of being a cloud-based phone system, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 40,000+ businesses, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.

  • Voiptime Cloud Landing page
    Landing page //
    2021-04-29

Provide excellent customer support and triple your telesales with a cloud-based multichannel Voiptime Contact Center solution! Intelligent call routing, ACD, multi-level IVR, Progressive & Predictive dialer (with flexible redialing rules, time zone settings), flexible call script builder, live call monitoring, ultimate reporting, and powerful REST API. Get up and running in 24 hours, with a fully configured environment and reliable VoIP lines with affordable rates in 200 countries. Contact us today!

Freshcaller

Categories
  • VoIP
  • Call Center Software
  • Virtual PBX
  • Cloud Business Telephony
  • IVR
  • Remote Work
  • Remote Support
Website freshworks.com
Pricing URL Official Freshcaller Pricing
Details $freemium $15.0 / Monthly
Platforms
Android Browser iOS
Release Date2017-09-01

Voiptime Cloud

Categories
  • Cloud Contact Center
  • Call Center Software
  • Call Center Solution
  • Auto Dialer
  • VoIP
  • ACD Software
  • Call Management
  • Sales Automation
  • Customer Iteraction
Website voiptimecloud.com
Pricing URL Official Voiptime Cloud Pricing
Details $paid
Platforms
Web Google Chrome
Release Date-

Freshcaller features and specs

No features have been listed yet.

Voiptime Cloud features and specs

  • ACD: Yes
  • IVR: Yes
  • Flexible Dialers: Yes
  • Call Analytics and Reporting: Yes
  • Call Recording: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • CRM: Yes
  • Quality Management: Yes
  • Web chat: Yes

Freshcaller videos

How to use a helpdesk and call center software together? | Freshcaller + Freshdesk

More videos:

  • Review - An admin's guide to setting up Freshcaller
  • Review - Freshcaller - Freshsales integration
  • Review - Routing Automation

Voiptime Cloud videos

Voiptime Cloud Predictive Dialer

Category Popularity

0-100% (relative to Freshcaller and Voiptime Cloud)
Communication
66 66%
34% 34
Call Center Software
100 100%
0% 0
Cloud Contact Center
0 0%
100% 100
VoIP
55 55%
45% 45

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshcaller and Voiptime Cloud

Freshcaller Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Freshcaller is a dedicated phone system that makes it painless and easy for international businesses to manage customer support calls. With Freshcaller, you can set up a multi-level interactive voice response system, respond to calls on the Freshcaller mobile app, and automate call distribution.
Best Call Center Software: The Complete List (2020 Update)
Freshcaller is a hassle free call center software that is geared more towards startups and small teams. You do not need to install any hardware. It is easy to setup, customizable and also provide real-time insights.

Voiptime Cloud Reviews

Choosing the Best Calling Software for Outbound Sales
Voiptime Cloud is the most versatile cold calling and sales solution of all three alternatives. Three dialing modes accompanied by a comprehensive reporting and campaign management features will help your team reach maximum potential at any given settings. Its advanced real-time monitoring and team management capabilities make it suitable for both in-house and remote teams....
Source: medium.com

What are some alternatives?

When comparing Freshcaller and Voiptime Cloud, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

CloudTalk - Work locally, grow globally

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

PhoneBurner - PhoneBurner is a cloud-based​ power dialer to boost sales productivity