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Freshcaller VS uContact

Compare Freshcaller VS uContact and see what are their differences

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Freshcaller logo Freshcaller

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams.

uContact logo uContact

uContact is an contact center solution that includes ACD, recording, dialers, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, web chat with audio and video, gamification and many others features.
  • Freshcaller Landing page
    Landing page //
    2023-08-22

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their phone operations in a matter of minutes. By virtue of being a cloud-based phone system, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 40,000+ businesses, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.

  • uContact Landing page
    Landing page //
    2022-08-06

Freshcaller

Categories
  • VoIP
  • Call Center Software
  • Virtual PBX
  • Cloud Business Telephony
  • IVR
  • Remote Work
  • Remote Support
Website freshworks.com
Pricing URL Official Freshcaller Pricing
Details $freemium $15.0 / Monthly
Platforms
Android Browser iOS
Release Date2017-09-01
Edit details

uContact

Categories
  • Communication
  • VoIP
  • Phone System
  • Knowledge Management
Website integraccs.com
Pricing URL Official uContact Pricing
Details $-
Platforms
-
Release Date-
Edit details

Freshcaller videos

+ Add

How to use a helpdesk and call center software together? | Freshcaller + Freshdesk

More videos:

  • Review - An admin's guide to setting up Freshcaller
  • Review - Freshcaller - Freshsales integration
  • Review - Routing Automation

uContact videos

+ Add

Full Experience Demo uContact

Category Popularity

0-100% (relative to Freshcaller and uContact)

Freshcaller

uContact

Communication
50 50%
Communication
50% 50
VoIP
39 39%
VoIP
61% 61
Call Center Software
100 100%
Call Center Software
0% 0
Phone System
0 0%
Phone System
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshcaller and uContact

Freshcaller Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Freshcaller is a dedicated phone system that makes it painless and easy for international businesses to manage customer support calls. With Freshcaller, you can set up a multi-level interactive voice response system, respond to calls on the Freshcaller mobile app, and automate call distribution.
Source: blog.hubspot.com
Best Call Center Software: The Complete List (2020 Update)
Freshcaller is a hassle free call center software that is geared more towards startups and small teams. You do not need to install any hardware. It is easy to setup, customizable and also provide real-time insights.
Source: biz30.timedoctor.com

uContact Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
UContact offers an interactive voice response system, or IVR, that allows your team to take fewer calls and your customer to resolve their issue automatically. Rather than having customers call you and wait on hold to connect with a rep, an IVR provides an immediate response to customers when they dial your support line. This digital assistant lays out various options for...
Source: blog.hubspot.com

What are some alternatives?

When comparing Freshcaller and uContact, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Knowmax - Knowledge Management Software, A System To Deliver Seamless Customer Experience Across Assisted & Digital Channels

CloudTalk - Work locally, grow globally

NobelBiz OMNI+ - NobelBiz is a Contact Center Technology company offering an omnichannel software designed with full remote capabilities paired with an innovative carrier-of-carriers network.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Novanet (C3) - Novanet (C3) provides a cloud-based contact center, inbound call center, customer support, and outbound dialer applications.

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