Software Alternatives & Reviews

EvantoDesk VS HelpScout

Compare EvantoDesk VS HelpScout and see what are their differences

EvantoDesk logo EvantoDesk

EvantoDesk is simple help desk software designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • EvantoDesk Landing page
    Landing page //
    2021-10-16
  • HelpScout Landing page
    Landing page //
    2023-07-14

EvantoDesk

Categories
  • Help Desk
  • Customer Support
  • Project Management
  • Customer Service
Website evantodesk.com
Pricing URL Official EvantoDesk Pricing
Details $-

HelpScout

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Help Desk And Ticketing
Website helpscout.com
Pricing URL Official HelpScout Pricing
Details $paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

Category Popularity

0-100% (relative to EvantoDesk and HelpScout)
Help Desk
5 5%
95% 95
Business & Commerce
100 100%
0% 0
Customer Support
2 2%
98% 98
Online Services
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare EvantoDesk and HelpScout

EvantoDesk Reviews

We have no reviews of EvantoDesk yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

EvantoDesk mentions (0)

We have not tracked any mentions of EvantoDesk yet. Tracking of EvantoDesk recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: about 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: almost 2 years ago

What are some alternatives?

When comparing EvantoDesk and HelpScout, you can also consider the following products

Issuetrak - Issue tracking software for help desk and customer service

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

AzureDesk - Azuredesk.co is an online customer service software and support ticket help desk application for small business and fast-growing companies. Get a free trial today!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Deskun - Deskun is a Help Desk system inside Gmail. It enables you to support customers directly from your mailbox, manage projects, and use free features for Gmail.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!