Enchant
Zendesk
Freshdesk
HelpScout
LiveAgent
Front
Salesforce Service Cloud
GrooveHQ
Zoho Desk
Freshdesk
Zendesk
LiveAgent
Salesforce Service Cloud
HelpScout
Front
Intercom
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
Enchant Zoho DeskNo features have been listed yet.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Enchant should be more popular than Zoho Desk. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
At Enchant (https://enchant.com): - We launched without billing. Early customers used the product for free until we eventually built out billing - We offer data imports from competitors. It's a semi-automated process - sometimes there's existing working code, sometimes it needs tweaking, sometimes it gets written as part of the process. Either way, it's a win if it helps someone make a purchase decision. - We... - Source: Hacker News / 6 months ago
We[0] use Ruby without Rails - Sinatra for the most part. I started the codebase over a decade ago now, and at the time Rails felt a little heavy (inline with your comments). That said, Rails does let you get started pretty quickly without needing much of anything else. Rails has more magic. If you prefer less magic, then Sinatra is the way. https://enchant.com. - Source: Hacker News / over 1 year ago
For our own SaaS[0], we provide a timed trial. But we regularly provide trial extensions because reality of business is that it takes time to get everybody on board and onboarded. Reading this post, I suspect '30 days of use' would result in less 'please extend the trial' emails and would mean less friction during the trial. However, there is a tradeoff: when somebody reaches out for a trial extension, it may be... - Source: Hacker News / over 1 year ago
In the space we[1] operate, there's no shortage of competitors. Over the years, I've seen that those who can unlock marketing see a lot more success, even with a shittier product. As a developer-turned-founder, a lot of marketing feels sleazy. Was it always this way? So much link-bait, fluffy posts that are really big ads, shallow content just for SEO, upvoting-rings on platforms, etc. There's so few who seem to... - Source: Hacker News / about 2 years ago
Desk β Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / over 2 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
Front - multi-channel inbox service for collaborative teams
