Software Alternatives & Reviews

Enchant VS Helprace

Compare Enchant VS Helprace and see what are their differences

Enchant logo Enchant

The easiest way to scale personalized customer support

Helprace logo Helprace

Helprace is a customer service software suite linking a ticket system with help desk software, giving customer support agents a complete helpdesk solution.
  • Enchant Landing page
    Landing page //
    2022-07-04
  • Helprace Landing page
    Landing page //
    2021-10-03

Enchant

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Help Desk And Ticketing
Website enchant.com
Pricing URL Official Enchant Pricing

Helprace

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Help Desk And Ticketing
Website helprace.com
Pricing URL Official Helprace Pricing

Enchant videos

Enchantcloset.com Review: Beware Of Enchant Closet Scam!

More videos:

  • Review - Harman Kardon Enchant 800 Soundbar "MultiBeam" 8 Channel Surround Sound - REVIEW
  • Review - Top Fin Enchant 2 Year Review

Helprace videos

Helprace: a Zendesk Alternative

More videos:

  • Review - Translation Portal - Helprace

Category Popularity

0-100% (relative to Enchant and Helprace)
Help Desk
57 57%
43% 43
Customer Support
56 56%
44% 44
Help Desk And Ticketing
78 78%
22% 22
Customer Service
28 28%
72% 72

User comments

Share your experience with using Enchant and Helprace. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Enchant seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Enchant mentions (4)

  • Ask HN: PG's 'Do Things That Don't Scale' Manual Examples
    At Enchant (https://enchant.com): - We launched without billing. Early customers used the product for free until we eventually built out billing - We offer data imports from competitors. It's a semi-automated process - sometimes there's existing working code, sometimes it needs tweaking, sometimes it gets written as part of the process. Either way, it's a win if it helps someone make a purchase decision. - We... - Source: Hacker News / 6 months ago
  • Ask HN: Who's using Ruby web development without Ruby on Rails (RoR)?
    We[0] use Ruby without Rails - Sinatra for the most part. I started the codebase over a decade ago now, and at the time Rails felt a little heavy (inline with your comments). That said, Rails does let you get started pretty quickly without needing much of anything else. Rails has more magic. If you prefer less magic, then Sinatra is the way. https://enchant.com. - Source: Hacker News / over 1 year ago
  • How to offer effective free trials
    For our own SaaS[0], we provide a timed trial. But we regularly provide trial extensions because reality of business is that it takes time to get everybody on board and onboarded. Reading this post, I suspect '30 days of use' would result in less 'please extend the trial' emails and would mean less friction during the trial. However, there is a tradeoff: when somebody reaches out for a trial extension, it may be... - Source: Hacker News / over 1 year ago
  • Ask HN: What made your business take off that you wish you'd done much earlier?
    In the space we[1] operate, there's no shortage of competitors. Over the years, I've seen that those who can unlock marketing see a lot more success, even with a shittier product. As a developer-turned-founder, a lot of marketing feels sleazy. Was it always this way? So much link-bait, fluffy posts that are really big ads, shallow content just for SEO, upvoting-rings on platforms, etc. There's so few who seem to... - Source: Hacker News / about 2 years ago

Helprace mentions (0)

We have not tracked any mentions of Helprace yet. Tracking of Helprace recommendations started around Mar 2021.

What are some alternatives?

When comparing Enchant and Helprace, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

UseResponse - Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.