Employee Trail VS PlayVox

Employee Trail is a technologically advanced employee monitoring software which helps businesses precisely track and report which websites and apps their employees are accessing during work hours from their systems and devices. So necessary data and insights can be collected about which employees are wasting their time in non-productive activities and steps can be taken by them to improve their performance and productivity.

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.