What are some alternatives?
Zoho Desk - Industry's first context-aware Helpdesk Software
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.
ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.
Bitrix24 - Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!
Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.