What are some alternatives?
Zoho Desk - Industry's first context-aware Helpdesk Software
Convoso - Convoso's Cloud Contact Center helps SMBs increase sales, marketing and customer service success.
Nextiva - Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Agile CRM - Agile CRM (Customer relationship management) features modern CRM with marketing automation, social suite & web analytics, allowing small businesses to sell and market like the Fortune 500.
PhoneBurner - PhoneBurner is a cloud-based power dialer to boost sales productivity