What are some alternatives?
When comparing digite.com SwiftALM and Loadrunner, you can also consider the following products
VisionFlow - It’s all about efficiency. VisionFlow captures your specific information and adapts to your business unique way of working. Use a simple set-up or make it as advanced as you like.
ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.
Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
HelpScout - Help Scout is a simple, straightforward way to provide excellent support