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DialogTech VS Pointel DCCM

Compare DialogTech VS Pointel DCCM and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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DialogTech logo DialogTech

DialogTech is an end-to-end call attribution and conversion platform.

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • DialogTech Landing page
    Landing page //
    2021-12-20
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

DialogTech videos

+ Add

Introducing DialogTech, The Global Leader in Call Analytics and Automation

More videos:

  • Review - I Can Do THAT with DialogTech?! 8 Reports You Aren't Using That Will Transform Your ROI
  • Review - Whiteboard Wisdom: How DialogTech Solved the Call Tracking Dilemma

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to DialogTech and Pointel DCCM)

DialogTech

Pointel DCCM

Call Tracking And Analytics
100 100%
Call Tracking And Analytics
0% 0
Call Center Software
0 0%
Call Center Software
100% 100
CRM
100 100%
CRM
0% 0
Communication
80 80%
Communication
20% 20

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Reviews

These are some of the external sources and on-site user reviews we've used to compare DialogTech and Pointel DCCM

DialogTech Reviews

Best Call Center Software: The Complete List (2020 Update)
DialogTech offers industry-leading call tracking with AI-powered conversation analytics. DialogTech helps businesses drive growth by making calls as measurable and optimizable as clicks. It can integrate calls with martech stack which can optimize for the entire customer journey by passing call data to the CRM, digital marketing tools, and ad platforms.
Source: biz30.timedoctor.com

Pointel DCCM Reviews

We have no reviews of Pointel DCCM yet.
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What are some alternatives?

When comparing DialogTech and Pointel DCCM, you can also consider the following products

Invoca - Call tracking & analytics software

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Marchex - Marchex is a mobile advertising analytics company that connects online behavior to real-world, offline actions.

BIN Codes Generate Credit Card - BIN Codes Generate Credit Card is an online dummy credit card details generator based on a Luhn algorithm mathematical formula.

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