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What are some alternatives?
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Samanage - Samanage is a true cloud, multi-tenant IT service desk and asset management solution.
ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.
Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
SysAid - Friendly, Effective and Affordable help-desk. Get all you need for efficient and easy IT Service Management in one service desk.