External Review References
These are some of the sources we've used to compare Desk.com and Kayako
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
App users can turn to Freshdesk community for advice, tips, and ideas on how to optimize customer service using the software
A ClickDesk Alternative that scales with your business.
With over 750+ integrations Kayako is way ahead of the competition. As one of the best ClickDesk alternatives, Kayako enables you to connect to all the apps your team already uses. As your business grows automation becomes crucial and Kayako helps save you time and money through a simple and easy setup for workflow automations across multiple apps.
Looking for a Groove Alternative?
Kayako starts at $15/agent and offers a host of features that Groove does not have. As a focused customer support solution, Kayako brings you features that not only streamline your support operation but also wows your customers you. With a full customer journey mapped across channels at your team's fingertips, your agents will always know where a customer is coming from and...
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
The Kayako Alternative for your Enterprise.
As a Kayako user, you have hardly any choice of integrations, be it CRMs or Accounting apps. You might have to stop using your favorite CRM and reluctantly move to one that Kayako is integrated with. Or you could use HappyFox - the best Kayako Alternative and give your company the freedom to use a host of integrations in CRMs, eCommerce, Accounting and even Screencasts.
Kayako Alternative - HelpSumo
Kayako offers four different solutions which are, live chat, self-service, social and integration which is the VoIP solution, compared to helpsumo who offer six different solutions. The helpsumo solutions are the ticket system, email support, live chat, self-support, social media and integration. Keep in mind that Kayako offers them as a complete package with no...
What are some alternatives?
When comparing Desk.com and Kayako, you can also consider the following products
- Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
- Zendesk is a beautiful, lightweight help-desk solution.
- Help Scout is a simple, straightforward way to provide excellent support
- Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
- Live chat software with the right portion of helpdesk functionality. Ticketing, Livechat, Reports. Hosted or On-Premise. Starting at $15. FREE 14 day trial.
- Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server.
Organize documentation using knowledge base and get feedback from social networks with centralized system