Software Alternatives & Reviews

Delighted VS Promoter.io

Compare Delighted VS Promoter.io and see what are their differences

Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers

Promoter.io logo Promoter.io

Promoter is designed to capture actionable and accurate customer feedback that reduces churn and drives growth
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

  • Promoter.io Landing page
    Landing page //
    2023-09-27

Delighted

Categories
  • Customer Feedback
  • Surveys
  • User Feedback
  • Customer Experience Management
  • Customer Experience
  • Employee Feedback
  • Net Promoter
  • Product Market Fit
  • Customer Support
Website delighted.com
Pricing URL Official Delighted Pricing
Details $freemium $224.0 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Release Date2013-02-13

Promoter.io

Categories
  • Customer Feedback
  • User Feedback
  • Surveys
  • Usability
Website ww12.promoter.io
Pricing URL Official Promoter.io Pricing
Details $-
Release Date-

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

Promoter.io features and specs

No features have been listed yet.

Delighted videos

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Promoter.io videos

Promoter.io Full Overview Webinar - Nov 2017

More videos:

  • Tutorial - How to Follow-Up ("Closing The Loop") In Promoter.io

Category Popularity

0-100% (relative to Delighted and Promoter.io)
Customer Feedback
60 60%
40% 40
Surveys
61 61%
39% 39
User Feedback
57 57%
43% 43
User Feedback Management
49 49%
51% 51

User comments

Share your experience with using Delighted and Promoter.io. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Delighted and Promoter.io

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Promoter.io Reviews

Compare 31 of the Best Online Reputation Management Software Services
Promoter.io is a comprehensive customer intelligence platform and reputation management service. It’s built to help companies increase revenue and reduce churn with customer feedback.

Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: over 2 years ago

Promoter.io mentions (0)

We have not tracked any mentions of Promoter.io yet. Tracking of Promoter.io recommendations started around Mar 2021.

What are some alternatives?

When comparing Delighted and Promoter.io, you can also consider the following products

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

Survicate - Collect feedback on your website and find out more about your visitors.

UserTesting.com - Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.