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Delighted VS Prodsight

Compare Delighted VS Prodsight and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers

Prodsight logo Prodsight

Deeply understand customer feedback across all channels - from support tickets to reviews. Get real-time insight into customer issues with the automated topic and sentiment analysis.
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

  • Prodsight Landing page
    Landing page //
    2022-08-12

Delighted

Categories
  • Customer Feedback
  • Surveys
  • User Feedback
  • Customer Experience Management
  • Customer Experience
  • Employee Feedback
  • Net Promoter
  • Product Market Fit
  • Customer Support
Website delighted.com
Pricing URL Official Delighted Pricing
Details $freemium $224.0 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Platforms
-
Release Date2013-02-13
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Prodsight

Categories
  • Customer Support
  • Support Automation
  • Support
  • NLP And Text Analytics
  • Business Intelligence
  • UX Metrics
Website prodsight.com
Pricing URL Official Prodsight Pricing
Details $paid $6000.0 / Annually
Platforms
Web Google Chrome Browser
Release Date2019-07-09
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Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

Prodsight features and specs

No features have been listed yet.

Delighted videos

+ Add

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Prodsight videos

+ Add

How to export your Intercom Conversations with Prodsight

More videos:

  • Review - The CDP Growth Show - Episode #8 Amneet Singh Bains, Prodsight | CustomerLabs CDP
  • Review - Who am I to raise funding? Tadas founder of Prodsight shares his journey & fundraising experience

Category Popularity

0-100% (relative to Delighted and Prodsight)

Delighted

Prodsight

Customer Feedback
90 90%
Customer Feedback
10% 10
Surveys
91 91%
Surveys
9% 9
User Feedback
100 100%
User Feedback
0% 0
Web Analytics
0 0%
Web Analytics
100% 100

User comments

Share your experience with using Delighted and Prodsight. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Delighted and Prodsight

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Prodsight Reviews

We have no reviews of Prodsight yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 3 years ago

Prodsight mentions (0)

We have not tracked any mentions of Prodsight yet. Tracking of Prodsight recommendations started around Mar 2021.

What are some alternatives?

When comparing Delighted and Prodsight, you can also consider the following products

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Attention Insight - Maximize advertising campaign results and design performance with pre-launch analytics.

Promoter.io - Promoter is designed to capture actionable and accurate customer feedback that reduces churn and drives growth

MyCustomerLens - MyCustomerLens is an on-demand insights platform. Using natural language processing, we make business sense of your unstructured feedback, in real-time.

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

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