Software Alternatives & Reviews

Customerly Knowledge Base Platform VS KnowledgeBase

Compare Customerly Knowledge Base Platform VS KnowledgeBase and see what are their differences

Customerly Knowledge Base Platform logo Customerly Knowledge Base Platform

Free of charge knowledge base tool to reduce support tickets

KnowledgeBase logo KnowledgeBase

An AI-powered knowledge base software, that helps you organize your company knowledge, empower support agents and provide a self-service help center for your customers.
  • Customerly Knowledge Base Platform Landing page
    Landing page //
    2023-10-10
  • KnowledgeBase Landing page
    Landing page //
    2023-09-08

AI-powered knowledge base at your customers’ service

KnowledgeBase is an affordable tool you add, edit and organize information, and share it with both your team and your customers.

With organized company and product knowledge in an internal knowledge base, your agents can deliver customer service even faster. At the same time, important company information is neatly organized in one place and accessible for all employees, be it internal policies, onboarding materials, or any other piece of company knowledge.

Knowledge base for customer support

An external help center allows customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. With a 24/7 help center your customer service is more available as your customers can solve their problems anytime and anywhere.

Knowledge base for SaaS products

Improve product adoption by building a SaaS knowledge base packed with educational resources that guide your users through the product and let them get the most out of it.

KnowledgeBase makes knowledge management easy with some features, including:

  1. KnowledgeBase x LiveChat integration
  2. External help center
  3. QuickAnswer
  4. Customizable help center
  5. AI-boosted, rich text editor
  6. Article management
  7. Analytics
  8. Access to KnowledgeBase Help Center

Customerly Knowledge Base Platform

Categories
  • Knowledge Base
  • Knowledge Management
  • CRM
  • Productivity
Website customerly.io
Pricing URL-
Details $-
Platforms
-
Release Date-

KnowledgeBase

Categories
  • Knowledge Base
  • Knowledge Management
  • Self Service Support
  • Help Center Software
  • Customer Support
Website knowledgebase.com
Pricing URL Official KnowledgeBase Pricing
Details $paid Free Trial $59.0 / Monthly (paid per company; all features included)
Platforms
Desktop Mobile
Release Date2017-09-17

Customerly Knowledge Base Platform features and specs

No features have been listed yet.

KnowledgeBase features and specs

  • KnowledgeBase x LiveChat integration: Yes
  • Customizable help center: Yes
  • AI-boosted, rich text editor: Yes
  • External help center: Yes
  • Internal workspace: Yes
  • Article management: Yes
  • Analytics: Yes

Customerly Knowledge Base Platform videos

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KnowledgeBase videos

KnowledgeBase AI-powered search feature: QuickAnswer

More videos:

  • Demo - What is KnowledgeBase? | One knowledge base, all the answers

Category Popularity

0-100% (relative to Customerly Knowledge Base Platform and KnowledgeBase)
Productivity
100 100%
0% 0
Knowledge Base
29 29%
71% 71
Knowledge Management
31 31%
69% 69
CRM
35 35%
65% 65

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Customerly Knowledge Base Platform and KnowledgeBase

Customerly Knowledge Base Platform Reviews

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KnowledgeBase Reviews

  1. Decent product

    KnowledgeBase is a budget-friendly gem in a sea of pricey options. Plus, its smooth tie-in with LiveChat is a total game-changer for customer chats. On the flip side, setting up a personalized help center is a breeze, but what's really cool? The "QuickAnswer" bit. It digs through articles and dishes out answers fast, making KnowledgeBase a solid choice if you're after value and ease.

  2. Easy to use

    The KnowledgeBase is a great product with a simple & friendly setup and easy-to-use UI. The 24/7 custom support is a big advantage.

    👍 Pros:    Great customer support|Good price|User friendly interface|Simple yet powerful and efficient tool
  3. Easy and affordable

    Tested the AI Knowledge Base. It's simple with cool AI stuff. Good price, might be nice for startups or small teams.

What are some alternatives?

When comparing Customerly Knowledge Base Platform and KnowledgeBase, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpCrunch Knowledge Base - Deliver instant answers to customers 24/7 with help articles

Slab - Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub, and G Suite.

Free Knowledge Base by Dashly - Optimize your customer support with Knowledge Base by Dashly

Stonly - Create interactive step-by-step guides

Stonly Knowledge Base - Interactive knowledge bases and help-centers