Software Alternatives & Reviews

Custellence VS Smaply

Compare Custellence VS Smaply and see what are their differences

Custellence logo Custellence

Custellence is the most easy to use Customer Journey Mapping Tool built for customer journey managers and CX workers. The tool saves time and gives you confidence by having an intuitive interface and the right amount of journey mapping smartness

Smaply logo Smaply

Online tool for customer journey maps, personas and stakeholder maps. Try for free. Best hub for customer experience insights. Great customer support.
  • Custellence Landing page
    Landing page //
    2022-03-19

Custellence is used by CX professionals across the globe and by teams at companies such as Microsoft, Veeva, Volvo, Polestar, Eon, Dandy and Takeda.

  • Smaply Landing page
    Landing page //
    2022-03-09

Smaply is a cloud-based customer experience platform that allows businesses to create personas, journey maps and stakeholder maps and share them with team members. Professionals can utilize the drag-and-drop functionality to add images, texts or video files in journey maps and export them in various formats including PDF, PowerPoint, Excel and PNG.

Using Smaply's collaborative platform, enterprises can grant-role based access to specific employees, invite user comments on maps and share live links with several recipients. It enables managers to create individual personas for clients by uploading images and adding important highlights relevant to the customer's journey. Additionally, it comes with an administrative dashboard, which helps users view ongoing projects and retrieve the details of specific stakeholders via search functionality.

Pricing is available on monthly and annual subscriptions. Support is extended via phone, email and other online measures.

Custellence

$ Details
freemium $30.0 / Monthly (Professional Plan, per seat pricing)
Platforms
Browser Google Chrome

Smaply

Website
smaply.com
$ Details
freemium €19.0 / Monthly (Basic plan, billed monthly per user)
Platforms
Www.smaply.com

Custellence videos

Custellence Review - The Basics - Part 1

More videos:

  • Review - Custellence Review - Advanced Features - Part 2
  • Review - Custellence Customer experience excellence in the making!

Smaply videos

Why to use a digital tool for customer journey maps

More videos:

  • Review - Create a Customer Journey Map using Smaply
  • Tutorial - How to create a customer journey map with Smaply (Part 2)

Category Popularity

0-100% (relative to Custellence and Smaply)
Marketing Platform
47 47%
53% 53
Customer Journey
43 43%
57% 57
Personas
50 50%
50% 50
Customer Experience
52 52%
48% 48

User comments

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What are some alternatives?

When comparing Custellence and Smaply, you can also consider the following products

Uxpressia - Create customer journey maps, personas & impact maps online

Touchpoint Dashboard - Touchpoint Dashboard is a platform that allows users to visualize and understand the customer experience in a better way.

Pointillist - Pointillist is a customer journey analytics software that allows users to know about the whole experience of customers when they visited their website.

Sitecore - Sitecore A/S has produced the Sitecore content management system since 1999.

Mapovate - Mapovate is a platform that allows users to create a smarter customer journey for the brands to help them understand their experience.

CEMantica - CEMantica is a journey mapping tool that enables users to understand the experience and movement of their customers throughout their visit.