Software Alternatives & Reviews

CUGIC VS Freshworks Live Chat

Compare CUGIC VS Freshworks Live Chat and see what are their differences

CUGIC logo CUGIC

Live chat capabilities for conversing with website visitors

Freshworks Live Chat logo Freshworks Live Chat

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
Not present
  • Freshworks Live Chat Landing page
    Landing page //
    2023-08-20

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances

Key-Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

CUGIC

Categories
  • Customer Support
  • Live Chat
  • Customer Service
  • Help Desk
Website cugic.com
Pricing URL Official CUGIC Pricing
Details $-

Freshworks Live Chat

Categories
  • Customer Support
  • Live Chat
  • Whatsapp CRM
  • Customer Service
Website freshworks.com
Pricing URL Official Freshworks Live Chat Pricing
Details $freemium $15.0 / Monthly (Growth)

CUGIC features and specs

No features have been listed yet.

Freshworks Live Chat features and specs

  • Integrations: WordPress  Shopify  Zendesk Slack Clearbit Reveal Marketplace(Public Apps)  Marketplace(Custom Apps) Freshdesk Freshsales Freshservice Freshmarketer

CUGIC videos

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Freshworks Live Chat videos

Freshchat - Product Overview

More videos:

  • Review - Freshchat- Team Member Experience
  • Review - Freshchat Brief introduction

Category Popularity

0-100% (relative to CUGIC and Freshworks Live Chat)
Customer Support
4 4%
96% 96
Customer Service
100 100%
0% 0
Live Chat
7 7%
93% 93
Help Desk
8 8%
92% 92

User comments

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Reviews

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CUGIC Reviews

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Freshworks Live Chat Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Freshchat is a customer messaging software and live chat platform designed to help businesses engage with their website visitors and customers in real time. This alternative to ManyChat offers a range of features that allow businesses to provide better customer support, generate leads, and improve customer engagement.
Source: sendpulse.com

What are some alternatives?

When comparing CUGIC and Freshworks Live Chat, you can also consider the following products

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SnapEngage - SnapEngage live chat helps you to sell better and help your customer more effectively with both live chat and screen captures.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

LiveHelpNow - Customer Service & Live Chat

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website