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contactSPACE VS Genesys

Compare contactSPACE VS Genesys and see what are their differences

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contactSPACE logo contactSPACE

contactSPACE is a cloud contact centre software for the SME.

Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.
  • contactSPACE Landing page
    Landing page //
    2023-03-16
  • Genesys Landing page
    Landing page //
    2023-09-13

contactSPACE

Categories
  • Communication
  • Call Center Software
  • Enterprise Communication
  • Customer Support
Website contactspace.com
Pricing URL Official contactSPACE Pricing
Edit details

Genesys

Categories
  • Communication
  • Enterprise Communication
  • Work Management
  • Call Center Software
Website genesys.com
Pricing URL Official Genesys Pricing
Edit details

contactSPACE videos

+ Add

Case Study: How ASTIA Achieved Phenomenal Growth With contactSPACE Cloud Contact Centre Software

More videos:

  • Review - ContactSPACE - The Importance of Customer Experience

Genesys videos

+ Add

Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

Category Popularity

0-100% (relative to contactSPACE and Genesys)

contactSPACE

Genesys

Communication
31 31%
Communication
69% 69
Customer Support
100 100%
Customer Support
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100
Call Center Software
30 30%
Call Center Software
70% 70

User comments

Share your experience with using contactSPACE and Genesys. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare contactSPACE and Genesys

contactSPACE Reviews

Best Call Center Software: The Complete List (2020 Update)
contactSPACE is an all-in-one contact centre solution that facilitates seamless inbound customer experiences and intelligent outbound dialling. The solution enables you to build powerful custom contact strategies to make the right call at the right moment, while helping you keep agents on-message with contactSPACE CallGuides.
Source: biz30.timedoctor.com

Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

What are some alternatives?

When comparing contactSPACE and Genesys, you can also consider the following products

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Dialfire - Cloud Calling at Jet Speed

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

RingCentral Contact Center - The Collaborative Contact Center solution from the industry

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