GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rules and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.
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MCBackup - MCBackup is an app by Globile that comes up with features to help you in creating a backup all your contacts to restore it in case of deletion of contacts.
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