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Coggle VS HelpScout

Compare Coggle VS HelpScout and see what are their differences

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Coggle logo Coggle

Coggle is a simple, beautiful, powerful way of structuring information.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Coggle Landing page
    Landing page //
    2022-01-15
  • HelpScout Landing page
    Landing page //
    2023-07-14

Coggle videos

+ Add

Coggle Review - Coggle Mind Map Tool

More videos:

  • Review - Coggle It Review
  • Review - Coggle Review - Visual Mapping Review Series 2014

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Coggle and HelpScout)

Coggle

HelpScout

Brainstorming And Ideation
100 100%
Brainstorming And Ideation
0% 0
Customer Support
0 0%
Customer Support
100% 100
Idea Management
100 100%
Idea Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Coggle and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Coggle and HelpScout

Coggle Reviews

Compare The 10 Best Mind Mapping Software of 2021
Coggle’s useful features include auto-arranging branches, image uploads/attachments, a full change history, and collaborative drawing. You can download your mind maps as PDFs or image files, and you can also export as .mm and text as well as export to Microsoft Visio. Another way to share your mind maps is through embeddable diagrams, meaning that you can display your Coggle...
Source: thedigitalprojectmanager.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Coggle should be more popular than HelpScout. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Coggle mentions (12)

  • I tried and failed
    I find that reflecting on my experiences and going out of my way to really analyze the pitfalls and things done correctly helps a lot. I normally use coggle.it to mind map the whole experience overview and then which elements of the project seemed to be improvements and which parts where potentially poorly executed. I often find a lot more nuance this way than just scanning over it in my head. Source: 11 months ago
  • How do I guide the Web dev?
    In any case, any software that can create a visualization of a tree-like diagram will do the job. I'd recommend https://coggle.it/. Source: over 1 year ago
  • Mind Maps
    I have spent more time than I'd like to admit researching the different programs out there. Mindmup , Coggle, and Mindmesiter came the closest, but definitely not perfect. These are some of the features I am looking for:. Source: over 1 year ago
  • Need help reviewing my thought process around organizing my data
    Did it using https://coggle.it .. I have mindmaps self-hosted too but I feel this is much easier on the eye. Source: over 1 year ago
  • Question: is there a comprehensive list of people who are part of the fandom menace?
    Ah, because I found this mapping website called coggle.it and I was just wondering what if we made a map of including all the members of the fandom menace to see how big and how many members or connections they have, that's all really. Source: almost 2 years ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: about 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Coggle and HelpScout, you can also consider the following products

Xmind - Xmind is a brainstorming and mind mapping application.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MindMeister - Create, share and collaboratively work on mind maps with MindMeister, the leading online mind mapping software. Includes apps for iPhone, iPad and Android.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MindManager - With MindManager, flexible mind maps promote freeform thinking and quick organization of ideas, so creativity and productivity can live in harmony.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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