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CloudVOTE VS Pointel DCCM

Compare CloudVOTE VS Pointel DCCM and see what are their differences

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Work smarter, not harder. Save 1 day/week with free customizable workflows. Get access to 40+ workflow templates such as Employee Recognition & Engagement. Simplify your day-to-day workflows, increase team productivity & add simplicity to your work. featured
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CloudVOTE logo CloudVOTE

Interactive training management system for instructor-led group training with audience response, content management, offline sync, and LMS integration.

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • CloudVOTE Landing page
    Landing page //
    2022-02-02
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

CloudVOTE

Categories
  • Education & Reference
  • Office & Productivity
  • Productivity
  • Realtime Feedback
Website cloudvote.com
Pricing URL Official CloudVOTE Pricing
Platforms
-
Edit details

Pointel DCCM

Categories
  • Cloud Contact Center
  • Call Center Software
  • Call Center Solution
  • Contact Center Manager
  • Contact Management
  • Genesys Cloud
Website pointel.com
Pricing URL-
Platforms
Windows Browser iOS
Edit details

CloudVOTE videos

+ Add

New CloudVOTE - iPad, Tablet & Smartphone Interactive Polling App Demonstration

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to CloudVOTE and Pointel DCCM)

CloudVOTE

Pointel DCCM

Education & Reference
100 100%
Education & Reference
0% 0
Phone Numbers
0 0%
Phone Numbers
100% 100
Office & Productivity
100 100%
Office & Productivity
0% 0
Communication
0 0%
Communication
100% 100

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What are some alternatives?

When comparing CloudVOTE and Pointel DCCM, you can also consider the following products

Pingo - Optimize images for the web quickly 🖼️⚡

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

schnaq - Create an engaged and interactive audience with the schnaq Q&A, polls and more.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

SlideLizard - Powerpoint plug-in for live audience interaction

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

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