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Client Heartbeat VS UseResponse

Compare Client Heartbeat VS UseResponse and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Client Heartbeat logo Client Heartbeat

Our customer satisfaction software tool helps you survey customers, measure satisfaction and identify those that are unhappy.

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
  • Client Heartbeat Landing page
    Landing page //
    2022-05-04

  www.clientheartbeat.comSoftware by Client Heartbeat

  • UseResponse Landing page
    Landing page //
    2023-10-10

Client Heartbeat videos

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UseResponse videos

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Customer Feedback & Support Software UseResponse

Category Popularity

0-100% (relative to Client Heartbeat and UseResponse)

Client Heartbeat

UseResponse

Customer Feedback
4 4%
Customer Feedback
96% 96
User Feedback
7 7%
User Feedback
93% 93
Help Desk
0 0%
Help Desk
100% 100
Surveys
100 100%
Surveys
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Client Heartbeat and UseResponse

Client Heartbeat Reviews

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UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

What are some alternatives?

When comparing Client Heartbeat and UseResponse, you can also consider the following products

Promoter.io - Promoter is designed to capture actionable and accurate customer feedback that reduces churn and drives growth

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Delighted - The fastest and easiest way to gather actionable feedback from your customers

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

UserTesting.com - Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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