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Client Heartbeat VS Delighted

Compare Client Heartbeat VS Delighted and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Client Heartbeat logo Client Heartbeat

Our customer satisfaction software tool helps you survey customers, measure satisfaction and identify those that are unhappy.

Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers
  • Client Heartbeat Landing page
    Landing page //
    2022-05-04

  www.clientheartbeat.comSoftware by Client Heartbeat

  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

Client Heartbeat features and specs

No features have been listed yet.

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

Client Heartbeat videos

No Client Heartbeat videos yet. You could help us improve this page by suggesting one.

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Delighted videos

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Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Category Popularity

0-100% (relative to Client Heartbeat and Delighted)

Client Heartbeat

Delighted

Customer Feedback
6 6%
Customer Feedback
94% 94
Surveys
6 6%
Surveys
94% 94
User Feedback
8 8%
User Feedback
92% 92
Usability
100 100%
Usability
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Client Heartbeat and Delighted

Client Heartbeat Reviews

We have no reviews of Client Heartbeat yet.
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Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Client Heartbeat mentions (0)

We have not tracked any mentions of Client Heartbeat yet. Tracking of Client Heartbeat recommendations started around Mar 2021.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 3 years ago

What are some alternatives?

When comparing Client Heartbeat and Delighted, you can also consider the following products

Promoter.io - Promoter is designed to capture actionable and accurate customer feedback that reduces churn and drives growth

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

UserTesting.com - Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

Survicate - Collect feedback on your website and find out more about your visitors.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

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