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CivicConnect VS Pointel DCCM

Compare CivicConnect VS Pointel DCCM and see what are their differences

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CivicConnect logo CivicConnect

CivicConnect is a cloud-based platform, helping public agencies to connect with their constituents and deliver better and efficient services

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • CivicConnect Landing page
    Landing page //
    2022-04-22
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

CivicConnect videos

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Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to CivicConnect and Pointel DCCM)

CivicConnect

Pointel DCCM

Gov Tech
100 100%
Gov Tech
0% 0
Call Center Software
0 0%
Call Center Software
100% 100
ERP
100 100%
ERP
0% 0
Communication
0 0%
Communication
100% 100

User comments

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What are some alternatives?

When comparing CivicConnect and Pointel DCCM, you can also consider the following products

Accela - Accela provides government software that streamlines land, permitting, asset, licensing, legislative management, and resource management.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

GovPilot - GovPilot is a cloud-based government management platform that aims to improve the efficiency and performance of governmental organizations with an affordable and scalable software-as-a-service (SaaS).

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

AWS GovCloud - Isolated AWS Region designed to allow US government agencies and customers to move sensitive workloads into the cloud.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

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