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Cherwell VS ServiceNow

Compare Cherwell VS ServiceNow and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Cherwell logo Cherwell

Cherwell is an IT service management software solution.

ServiceNow logo ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.
  • Cherwell Landing page
    Landing page //
    2023-05-10
  • ServiceNow Landing page
    Landing page //
    2022-07-12

Cherwell videos

+ Add

Marloe Cherwell Review A Beautiful And Affordable Dressy Fusion Of Past And Present

More videos:

  • Review - Cherwell valley services review
  • Demo - Cherwell IT Service Management (ITSM) Demo Overview

ServiceNow videos

+ Add

User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos:

  • Review - ServiceNow Product Review
  • Tutorial - ServiceNow Application Review - How to Disable All Mandatory Form Fields Simultaneously in Madrid

Category Popularity

0-100% (relative to Cherwell and ServiceNow)

Cherwell

ServiceNow

Help Desk
18 18%
Help Desk
82% 82
Service Desk
28 28%
Service Desk
72% 72
Project Management
14 14%
Project Management
86% 86
IT Service Management
20 20%
IT Service Management
80% 80

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Cherwell and ServiceNow

Cherwell Reviews

We have no reviews of Cherwell yet.
Be the first one to post

ServiceNow Reviews

13 tools to use for DevSecOps automation
💰 ServiceNow is a cloud computing platform to help companies manage digital workflows for their operations. The ServiceNow node allows you to manage, among others, incidents, business services, and user roles.
Source: n8n.io
The Best Asset Management Software of 2017
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application framework.
Source: au.pcmag.com

Social recommendations and mentions

Based on our record, ServiceNow seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Cherwell mentions (0)

We have not tracked any mentions of Cherwell yet. Tracking of Cherwell recommendations started around Mar 2021.

ServiceNow mentions (2)

  • Case creation via email
    The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: about 1 year ago
  • Is there a payment service that can be used in the Caribbean?
    Wrong sub, friend. This is for the product servicenow. Source: over 2 years ago

What are some alternatives?

When comparing Cherwell and ServiceNow, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

ManageEngine ServiceDesk Plus - Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

BMC Remedy - IT Service Management Suite

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

EasyVista - EasyVista provides ITSM, ITAM, ITFM and non-IT service delivery solution.

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