Software Alternatives & Reviews

ChatWoot VS Smartsupp

Compare ChatWoot VS Smartsupp and see what are their differences

ChatWoot logo ChatWoot

Open-source omnichannel customer engagement platform

Smartsupp logo Smartsupp

Drive your online sales through conversations! AI, LeadGen chatbots, live chat, and much more you can use to engage your visitors at the right time. And convert them into loyal customers in no time.
  • ChatWoot Landing page
    Landing page //
    2023-09-01
  • Smartsupp Landing page
    Landing page //
    2023-07-09

Jumpstart your sales and boost conversions with Smartsupp. Our packages offer everything you need: AI, LeadGen chatbots and live chat to help you turn visitors into customers. Automate responses to repetitive questions and provide a personal touch when it matters the most. Leverage multilingual customer support and gain insights into your customer service agents' performance. If you want to use one of the world's most trusted live chat and chatbot apps, use Smartsupp.

We currently power up over 100,000 webshops and websites so they can better:

  • Chat with their customers and build powerful relationships. Our easy-to-install, fast widget is complemented by Messenger, and email, so every conversation is accessible via our mobile apps.
  • Convert visitors into customers by running powerful lead gen campaigns with automated messages and chatbots.
  • Engage both customers and visitors with our AI-powered sales and care assistants that are always available and ready to help.
  • Understand the conversation flow, how happy your customers are with your team and offering, what they ask about – but also who converts and who requires your attention.

Check Smartsupp and see what we can do for you.

ChatWoot

Categories
  • Customer Support
  • Live Chat
  • Support
  • Help Desk
  • Customer Engagement
Website chatwoot.com
Pricing URL Official ChatWoot Pricing
Details $freemium $19.0 / Monthly (per agent)
Platforms
REST API Browser iOS Android
Release Date-

Smartsupp

Categories
  • Live Chat
  • Chatbots
  • Customer Engagement
  • Sales Automation
  • Customer Communication
  • Code-Free Chatbot Builders
  • Customer Support
  • Lead Generation
  • Help Desk
Website smartsupp.com
Pricing URL Official Smartsupp Pricing
Details $freemium $19.5 / Monthly
Platforms
Wordpress Prestashop Shopify WooCommerce Wix BigCommerce Magento
Release Date2014-02-02

ChatWoot features and specs

  • Live Chat & In-App-Messaging: Yes
  • Live Chat Support: Yes
  • Twitter: Yes
  • Facebook handles monitoring: Yes
  • Canned Response: yes
  • Team Collaboration: Yes
  • @Mentions: yes
  • Tags: yes

Smartsupp features and specs

  • Live chat: Yes
  • Chatbot: Yes
  • Lead generation: Yes
  • AI assistant: Yes

ChatWoot videos

Chatwoot - Product Walkthrough

Smartsupp videos

No Smartsupp videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to ChatWoot and Smartsupp)
Customer Support
77 77%
23% 23
Live Chat
72 72%
28% 28
Help Desk
76 76%
24% 24
CRM
75 75%
25% 25

User comments

Share your experience with using ChatWoot and Smartsupp. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, ChatWoot seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ChatWoot mentions (5)

  • All in One Chat Client
    You can use Chatwoot for Email, WhatsApp, Telegram, FB, and add custom channels. chatwoot.com. Source: 12 months ago
  • I charge €500+ a month for hosting webshops | Here's my business model to DRASTICALLY scale everything and build my own server park 😌
    I'll not start marketing for hosting though. Rather a strategy is to setup and maintain open source apps - such as https://chatwoot.com - and offer, in this case, a chat for webshops and websites for €29 a month. The idea here is to get a foot in the door of the customer, and up sell them not only more open source services but offer them hosting at a point where trust has been established :). Source: over 1 year ago
  • Create a Fully Open Source Next.js Ecommerce Store with Live Chat using Chatwoot
    Chatwoot is an open source customer engagement platform that lets you add live-chat support to websites and apps. With Chatwoot’s live-chat on your store, customers are able to get fast and real-time responses for their inquiries thus providing a seamless shopping experience. - Source: dev.to / almost 2 years ago
  • Integrating Live Chat to Your WordPress, Shopify or Webflow Site Has Never Been this Easy!
    To create an account, visit this link: https://chatwoot.com to get started. The registration is very straightforward. Create an account and then verify your email. - Source: dev.to / over 2 years ago
  • Show HN: Open-source conversational platform and unified messaging APIs
    We have been using Chatwoot (https://chatwoot.com/) - an open source solution for customer messaging. Great to see all the open source project. How are you differentiating Airy? - Source: Hacker News / almost 3 years ago

Smartsupp mentions (0)

We have not tracked any mentions of Smartsupp yet. Tracking of Smartsupp recommendations started around Mar 2021.

What are some alternatives?

When comparing ChatWoot and Smartsupp, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Chaskiq - Turn strangers into leads, maintain data ownership. Easy to install, develop, and measure.

ProProfs Chat - Live chat software for websites

HelpCrunch - HelpCrunch Live Chat: Turn prospects into customers, drive sales and improve retention with a rich toolbox combining modern live chat, in-app messenger, email marketing, CRM and marketing automation.