Software Alternatives & Reviews

Chat.io VS Freshworks Live Chat

Compare Chat.io VS Freshworks Live Chat and see what are their differences

Chat.io logo Chat.io

Chat.io is a live chat app that makes it easy for businesses to talk to their website visitors and convert them into customers, from anywhere.

Freshworks Live Chat logo Freshworks Live Chat

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
  • Chat.io Landing page
    Landing page //
    2021-10-04
  • Freshworks Live Chat Landing page
    Landing page //
    2023-08-20

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances

Key-Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

Chat.io

Categories
  • Customer Support
  • Live Chat
  • Help Desk
  • Customer Service
Website livechat.com
Pricing URL Official Chat.io Pricing
Details $-

Freshworks Live Chat

Categories
  • Customer Support
  • Live Chat
  • Whatsapp CRM
  • Customer Service
Website freshworks.com
Pricing URL Official Freshworks Live Chat Pricing
Details $freemium $15.0 / Monthly (Growth)

Chat.io features and specs

No features have been listed yet.

Freshworks Live Chat features and specs

  • Integrations: WordPress  Shopify  Zendesk Slack Clearbit Reveal Marketplace(Public Apps)  Marketplace(Custom Apps) Freshdesk Freshsales Freshservice Freshmarketer

Chat.io videos

moustach.io review of chat.io

Freshworks Live Chat videos

Freshchat - Product Overview

More videos:

  • Review - Freshchat- Team Member Experience
  • Review - Freshchat Brief introduction

Category Popularity

0-100% (relative to Chat.io and Freshworks Live Chat)
Customer Support
34 34%
66% 66
Business & Commerce
47 47%
53% 53
Live Chat
0 0%
100% 100
Help Desk
41 41%
59% 59

User comments

Share your experience with using Chat.io and Freshworks Live Chat. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Chat.io and Freshworks Live Chat

Chat.io Reviews

We have no reviews of Chat.io yet.
Be the first one to post

Freshworks Live Chat Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Freshchat is a customer messaging software and live chat platform designed to help businesses engage with their website visitors and customers in real time. This alternative to ManyChat offers a range of features that allow businesses to provide better customer support, generate leads, and improve customer engagement.
Source: sendpulse.com

What are some alternatives?

When comparing Chat.io and Freshworks Live Chat, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

TextUs - TextUs is the leading businesses texting platform for professionals.

Live Guide - Live chat for websites is online communication with your visitors. Secure live chat solution that can be tailor-made to fit your requirements.