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ChannelReply VS Gorgias

Compare ChannelReply VS Gorgias and see what are their differences

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ChannelReply logo ChannelReply

ChannelReply enables online retailers to manage their marketplace customer service messages with the helpdesk of their choice.

Gorgias logo Gorgias

Gorgias is a helpdesk built to provide great support at scale.
  • ChannelReply Landing page
    Landing page //
    2022-06-22
  • Gorgias Landing page
    Landing page //
    2023-10-07

ChannelReply

Categories
  • Customer Support
  • eCommerce
  • eCommerce Tools
  • Help Desk
Website channelreply.com
Pricing URL Official ChannelReply Pricing
Edit details

Gorgias

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Help Desk And Ticketing
Website gorgias.com
Pricing URL Official Gorgias Pricing
Edit details

ChannelReply videos

+ Add

ChannelReply - The eBay & Amazon Message Solution

More videos:

  • Review - Amazon Messaging in Zendesk with ChannelReply

Gorgias videos

+ Add

GORGIAS SUPPORT & LIVE CHAT SHOPIFY APP - Honest Review by EcomExperts.io

More videos:

  • Demo - Gorgias software review and demo
  • Demo - Gorgias Demo: Explained in 5 Minutes or Less | Ecommerce Tech

Category Popularity

0-100% (relative to ChannelReply and Gorgias)

ChannelReply

Gorgias

eCommerce
100 100%
eCommerce
0% 0
Customer Support
3 3%
Customer Support
97% 97
Help Desk
3 3%
Help Desk
97% 97
eCommerce Tools
100 100%
eCommerce Tools
0% 0

User comments

Share your experience with using ChannelReply and Gorgias. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ChannelReply and Gorgias

ChannelReply Reviews

We have no reviews of ChannelReply yet.
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Gorgias Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Some live chat and CRM companies focus on specific industries or offer tools that go beyond chat widgets and customer communication. Gorgias is one of the most focused and utility-rich options, although it’s a more expensive ManyChat alternative. You can also connect your Facebook Messenger to your Gorgias account and keep the customer conversations in one place.
Source: www.tidio.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Gorgias is a Shopify live chat and a CRM that features several different analytical and lead qualification features meant to bolster customer relations. In addition, these features increase bottom lines directly with sales-oriented reporting dashboards.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Gorgias has carved out a niche for itself as the customer service software for ecommerce. It can connect with major platforms Shopify, Magento, and BigCommerce. More than 8,000 direct-to-consumer brands use Gorgias, including Timbuk2, Steve Madden, and Marine Layer.
Source: krisp.ai
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Gorgias also differs in its pricing. Rather than charging per agent per month, like other help desk apps, Gorgias just charges a flat rate for the month that starts from $60/month. This means you can have an unlimited amount of agents using the software, all for the same price. This either makes it more affordable or more expensive, depending on how many agents you were...
Source: www.ltvplus.com

Social recommendations and mentions

Based on our record, Gorgias seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ChannelReply mentions (0)

We have not tracked any mentions of ChannelReply yet. Tracking of ChannelReply recommendations started around Mar 2021.

Gorgias mentions (2)

  • Getting Started with Shopify Webhooks
    These are fired when a customer creates or updates an issue (complaint or comment) relating to the service they got from your store on Shopify. The two events under this category are disputes/create and disputes/update. One use case for these events is to create and update issues on an external issue tracker like Gorgias. Services like Gorgias have more customer support features built-in than what is available on... - Source: dev.to / over 2 years ago
  • Ask HN: Who is hiring? (July 2021)
    Gorgias | Engineering | Full-time | Worldwide (offices in SF and Paris) | Remote friendly At Gorgias (https://gorgias.com) we build the e-commerce help desk that turns customer service into a profit center. - Source: Hacker News / almost 3 years ago

What are some alternatives?

When comparing ChannelReply and Gorgias, you can also consider the following products

Reply Desk - ReplyDesk eCommerce helpdesk customer service software combines all your customer interactions and order data into one tool for all your customer support channels. Get started for free!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

eDesk - Business Tools, Support, Sales, and Marketing, and Help Desk

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Richpanel - Customer Data Platform for Retail

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

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