Software Alternatives & Reviews

ChangeGear VS ManageEngine ServiceDesk Plus

Compare ChangeGear VS ManageEngine ServiceDesk Plus and see what are their differences

ChangeGear logo ChangeGear

ITIL Service Desk and change management software.

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
  • ChangeGear Landing page
    Landing page //
    2023-04-24
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06

ChangeGear

Categories
  • Service Desk
  • Project Management
  • Help Desk
  • IT Management
Website sunviewsoftware.com
Pricing URL-
Details $-
Platforms
-

ManageEngine ServiceDesk Plus

Categories
  • Service Desk
  • Help Desk
  • Ticketing System
  • Incident Management
  • IT Service Management
  • IT Asset Management
  • Change Management
  • Project Management
Website manageengine.com
Pricing URL Official ManageEngine ServiceDesk Plus Pricing
Details $freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)
Platforms
Windows Linux Browser

ChangeGear features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

ChangeGear videos

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ManageEngine ServiceDesk Plus videos

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Category Popularity

0-100% (relative to ChangeGear and ManageEngine ServiceDesk Plus)
Help Desk
13 13%
87% 87
Service Desk
22 22%
78% 78
Project Management
100 100%
0% 0
Monitoring Tools
0 0%
100% 100

User comments

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Reviews

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ChangeGear Reviews

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ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.

What are some alternatives?

When comparing ChangeGear and ManageEngine ServiceDesk Plus, you can also consider the following products

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

EasyVista - EasyVista provides ITSM, ITAM, ITFM and non-IT service delivery solution.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website