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CAMMS VS Pointel DCCM

Compare CAMMS VS Pointel DCCM and see what are their differences

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CAMMS logo CAMMS

CAMMS provides maintenance and inspection programs and management services like maintenance management & tracking, inventory control, and more to aircrafts.

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • CAMMS Landing page
    Landing page //
    2019-07-21
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

CAMMS videos

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Camms Review: Pricing - Features & Alternatives

More videos:

  • Review - Camms.Risk | Risk Management Software

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to CAMMS and Pointel DCCM)

CAMMS

Pointel DCCM

Development
100 100%
Development
0% 0
Phone Numbers
0 0%
Phone Numbers
100% 100
Online Services
100 100%
Online Services
0% 0
Communication
0 0%
Communication
100% 100

User comments

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What are some alternatives?

When comparing CAMMS and Pointel DCCM, you can also consider the following products

Leon - Leon is a scheduling software for aviation that helps to manage day to day aircraft operations with sales, crew, OPS & maintenance features.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Aircraft Cost Calculator - Aircraft Cost Calculator is a web-based solution designed to determine the operating costs of aircrafts and helicopters in the database.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

AMC Aviation - Airline Maintenance and Engineering

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

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