Calley VS Pointel DCCM

Calley is a Cloud-Based Automatic Sales Dialer Software having Two Components, a Web-Based Control Panel and an App for Android / iOS mobile phone. It makes it easy and convenient for you to load numbers and view reports on the Web Panel. Mobile app on the other hand loads data from lists created in your web panel and dials them automatically. You can update status of call at the end of each call which are saved and displayed on the web panel. The app is good for both individual business owners as well as for business owners with sales agents.

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.