Software Alternatives & Reviews

Callbell VS ngDesk

Compare Callbell VS ngDesk and see what are their differences

Callbell logo Callbell

Callbell is a software as a service platform for customer communication via Direct Messaging Apps

ngDesk logo ngDesk

ngDesk is the 100% free help desk software for unlimited users with ticket management, instant alerts, and AI integration. Complete. Completely Free.
  • Callbell Landing page
    Landing page //
    2019-07-18

Callbell helps B2C businesses to better serve their customers through their favorite channels, including Whatsapp Business, Facebook Messenger, Instagram Direct and Telegram.

As we enter the "now"​ era, Direct Messaging Applications are becoming the new big customer support paradigm. Thanks to an easy to set-up cloud platform and a customizable website widget, Callbell centralizes all communications in one single place, helping CS and Sales teams to connect to customers across channels.

Find out more and start for free at: www.callbell.eu

  • ngDesk Landing page
    Landing page //
    2022-10-29

Callbell

$ Details
freemium €3.5 / Monthly
Platforms
Browser
Release Date
2019 April

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ngDesk videos

Free Freshdesk Alternative: ngDesk

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Category Popularity

0-100% (relative to Callbell and ngDesk)
Customer Support
100 100%
0% 0
Incident Management
0 0%
100% 100
Live Chat
100 100%
0% 0
Notifications And Alerting

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Callbell and ngDesk

Callbell Reviews

  1. Top experience

    Integration is Callbell's strong point. It can be integrated with WhatsApp, Instagram, Telegram, Facebook, which helps us to have a better connection with customers.

    👍 Pros:    Automation|Multi-channel deployment|Multilingual

ngDesk Reviews

  1. ngDesk is very easy to use!

    The core feature of ngDesk ticketing software is excellent. The system is reliable with negligible downtime. I can combine the automation and triggers to create an advanced ticket routing system. The app offers a robust API which I can use to integrate with any part of the system.

    🏁 Competitors: Zendesk
  2. Email support system

    ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.

  3. Very easy simple affordable tool

    ng Desk is an intuitive and simple tool, and it can be distinguished from its counterparts by the fact that there is no hide and seek game involved in using it. Everything is where it should be, issues can be tagged and tracked properly, and improvements are introduced all the time.

    🏁 Competitors: Zendesk, Zoho CRM

What are some alternatives?

When comparing Callbell and ngDesk, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Squadcast - Automate incident response, reduce downtime and enhance your tech teams’ delivery with a unified platform.

Sirena.app - Sirena simplifies the WhatsApp communication between customers and businesses, helping them to drive growth in the messaging age

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

Freshworks Live Chat - Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.