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Calabrio ONE VS Genesys PureConnect

Compare Calabrio ONE VS Genesys PureConnect and see what are their differences

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Calabrio ONE logo Calabrio ONE

Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
  • Calabrio ONE Landing page
    Landing page //
    2023-06-27
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25

Calabrio ONE

Categories
  • Communication
  • Customer Support
  • Work Management
  • Enterprise Communication
Website calabrio.com
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Genesys PureConnect

Categories
  • Communication
  • Enterprise Communication
  • Customer Support
  • Customer Communication Management
Website genesys.com
Edit details

Category Popularity

0-100% (relative to Calabrio ONE and Genesys PureConnect)

Calabrio ONE

Genesys PureConnect

Communication
24 24%
Communication
76% 76
Customer Support
25 25%
Customer Support
75% 75
Work Management
100 100%
Work Management
0% 0
Enterprise Communication
16 16%
Enterprise Communication
84% 84

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Calabrio ONE and Genesys PureConnect

Calabrio ONE Reviews

Best Call Center Software: The Complete List (2020 Update)
Calabrio ONE is a unified workforce optimization (WFO) software suite. They help with quality management, call recording, workforce management, and voice-of-the-customer (VOC) analytics.
Source: biz30.timedoctor.com

Genesys PureConnect Reviews

We have no reviews of Genesys PureConnect yet.
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What are some alternatives?

When comparing Calabrio ONE and Genesys PureConnect, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

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