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Brightidea VS HelpScout

Compare Brightidea VS HelpScout and see what are their differences

Ideanote
Ideanote is the #1 rated Idea Management solution for companies of all sizes. Collect, develop and manage more of the right ideas from customers and employees to drive your growth. featured
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Brightidea logo Brightidea

With over 2 million users worldwide and $15+ billion in recorded business impact, Brightidea is ranked as the #1 Idea Management Platform globally and is the market leader in innovation management.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Brightidea Landing page
    Landing page //
    2021-09-25

With over 2 million users world wide and $15+ billion in recorded business impact, Brightidea is ranked as the #1 Idea Management Platform globally and is the market leader in innovation management.

Here at Brightidea, we believe that innovation is too important to be left to chance, and that every individual deserves an opportunity to have their voice heard.

Our focus is not only giving organizations the ability to readily crowdsource ideas and build on strategic plans, but also back every idea with complex data points to help you track, manage, and prioritize ideas to ensure the best ideas always win.

We are designed to fit any size, scale, or level of maturity when it comes to idea or innovation management. Brightidea helps you harness the power of ideas to help you foster a culture of innovation within the company.

Most recently, we've added the Whiteboard. Brightidea Whiteboard gives your team a place to brainstorm in your own infinite space via a browser. Create stickies for new ideas, upload images, draw with dynamic pen and marker tools, emote with rich reactions, leverage smart tools like timers to keep your meetings on track, and utilize all of your favorite idea and innovation management templates.

Wherever you're at in your innovation journey, our platform & people will help you get to the next level.

  • HelpScout Landing page
    Landing page //
    2023-07-14

Brightidea

Website
brightidea.com
Pricing URL
-
$ Details
-
Release Date
1999 October
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Release Date
-
Edit details

Brightidea videos

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Brightidea Whiteboard

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Brightidea and HelpScout)

Brightidea

HelpScout

Idea Management
100 100%
Idea Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Brainstorming And Ideation
100 100%
Brainstorming And Ideation
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Brightidea and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Brightidea and HelpScout

Brightidea Reviews

18 Best Idea Management Software to Facilitate Innovation 2023
Brightidea’s products are tailored to specific parts of an organization—tap into your creativity with its whiteboard tool, create a digital idea box, restructure your tasks management process, or connect with external partners.
Source: clickup.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Brightidea mentions (0)

We have not tracked any mentions of Brightidea yet. Tracking of Brightidea recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: about 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Brightidea and HelpScout, you can also consider the following products

Viima - Viima is the simple, yet incredibly powerful Agile Innovation Platform that helps you go from ideas to innovations – at the speed and scale of a true innovator.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Xmind - Xmind is a brainstorming and mind mapping application.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MindMeister - Create, share and collaboratively work on mind maps with MindMeister, the leading online mind mapping software. Includes apps for iPhone, iPad and Android.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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