Software Alternatives & Reviews

Bright Pattern VS Genesys

Compare Bright Pattern VS Genesys and see what are their differences

Bright Pattern logo Bright Pattern

Bright Pattern provides multichannel cloud contact center software enabling rich customer experiences across popular channels.

Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.
  • Bright Pattern Landing page
    Landing page //
    2023-07-31
  • Genesys Landing page
    Landing page //
    2023-09-13

Bright Pattern

Categories
  • Communication
  • Cloud Contact Center
  • Call Center Software
  • VoIP
Website brightpattern.com
Pricing URL Official Bright Pattern Pricing

Genesys

Categories
  • Communication
  • Enterprise Communication
  • Work Management
  • Call Center Software
Website genesys.com
Pricing URL Official Genesys Pricing

Bright Pattern videos

Bright Pattern Contact Center Insurance Demo

More videos:

  • Review - Spring 2018 Release of Bright Pattern Call Center Software
  • Review - Bright Pattern Call Center Software Spring 2018 Release Webinar

Genesys videos

Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

Category Popularity

0-100% (relative to Bright Pattern and Genesys)
Communication
15 15%
85% 85
Call Center Software
25 25%
75% 75
Enterprise Communication
0 0%
100% 100
Cloud Contact Center
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Bright Pattern and Genesys

Bright Pattern Reviews

Best Call Center Software: The Complete List (2020 Update)
Bright Pattern is another cloud-based contact center software that will help you grow your business through improved productivity. They offer a fully-featured software that includes detailed reporting, management tools, CRM integrations, and a broad list of awesome features.

Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

What are some alternatives?

When comparing Bright Pattern and Genesys, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Ameyo Video Contact Center - Video Contact Center to humanize contact center, build trust, grow sales, identify issues and resolve them faster, improve CSAT rate, and more with a live video chat!

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

PhoneBurner - PhoneBurner is a cloud-based​ power dialer to boost sales productivity