What are some alternatives?
When comparing AnswerDash and Jira, you can also consider the following products
Solvvy - Highly intelligent customer support self-service solution via AI/ML/NLP science
Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.
Whatfix - Whatfix Enterprise: Enhancing self-service capability of any web product
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
Zoho Desk - Industry's first context-aware Helpdesk Software
Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.