Software Alternatives & Reviews
Register   |   login

Anello Voice VS Zoho Desk

Compare Anello Voice VS Zoho Desk and see what are their differences


Anello Voice offers telecom services.

Industry's first context-aware Helpdesk Software
Not present
Zoho Desk Landing Page
Zoho Desk Landing Page

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

Anello Voice details

Categories
Communication VoIP Enterprise Communication
Website anellovoice.com  
Pricing URL-
Details $-
Platforms
-
Release Date-

Zoho Desk details

Categories
Customer Service Help Desk Customer Support Knowledge Base Help Desk And Ticketing Customer Engagement Customer Experience Management
Website zoho.com  
Pricing URL Official Zoho Desk Pricing  
Details $freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android
Release Date-

Anello Voice features and specs

Not specified yet

Zoho Desk features and specs

OmnichannelEmail, Telephony, Social, Customer Portals, Web forms, Live chat
Zia - Artificial Intelligence With Zia, stay on top of every aspect of your customer service effort.
Embeddable Self-serviceWith the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
Multibrand Help CenterCreate a distinct self-service portal for each brand's customers.
Knowledge BaseCreate a repository of solutions for commonly asked questions.
Agent ProductivityCollaborate, communicate, and secure those customer relationships
AutomationsTicket Assignment, Workflow, Layouts, SLAs & Escalations.
BlueprintManage complex cross-functional service processes efficiently.
Marketplace and PlatformUse extensions to embed interactive widgets into the Zoho Desk interface.
Reports and DashboardsUse detailed reports and dashboard visualisations to monitor your team's performance.
Time TrackingKeep track of time spent on every ticket and task.
SecurityBalance between protecting customer data and giving your team enough flexibility
Developer PlatformREST API, Widgets, Web and Mobile SDK, Custom Functions.
Mobile AppsWith the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Zoho Desk Pricing
Zoho Desk Pricing Screenshot

Anello Voice videos

No Anello Voice videos yet. You could help us improve this page by suggesting one.

+ Add video

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • - What is Zoho Desk? - An Overview
  • - Automate your customer service process with Zoho Desk

Category Popularity beta

0-100% (relative to Anello Voice and Zoho Desk)
100
100%
0%
0
0
0%
100%
100
100
100%
0%
0
0
0%
100%
100

Reviews

These are some of the external sources and on-site user reviews we've used to compare Anello Voice and Zoho Desk

Anello Voice Reviews

We have no reviews of Anello Voice yet.
Be the first one to submit

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: ZenDesk, Jira Service Desk, Vision Helpdesk
    πŸ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    πŸ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: ZenDesk, Salesforce Service Cloud
    πŸ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    πŸ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: ZenDesk
    πŸ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, helpdesk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android....
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Finally, we have Zoho Desk. Zoho touts an impressive client list, from Sears to Mercedes-Benz to Intel. However, it’s likely better suited for smaller businesses. In fact, if you’re a small business on a tight budget, this may be the perfect option for you. Perhaps the biggest draw is that it offers a free plan for up to 3 users per month. On top of that, Zoho Desk is very...
Source: www.ltvplus.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Zoho makes apps for everything: office files, CRM, accounting, and much more. Zoho Desk follows in the grand tradition of the other Zoho apps, with a similar interface, one account that works with all of the Zoho apps, and tight integration with the other Zoho tools. And, most incredibly, it lets you build a full support center for free.
Source: zapier.com

What are some alternatives?

When comparing Anello Voice and Zoho Desk, you can also consider the following products

Grasshopper - Grasshopper enables entrepreneurs to build a virtual office that connects callers to employees, wherever they are.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Call Me Private - Call Me Private masks your phone number behind a virtual number, for privacy, or for a professional...

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

Line2 - Line2 adds a second phone number or complete cloud business phone system to smartphones & computers that's robust yet affordable. Buy online or get a custom quote.

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

User comments

Share your experience with using Anello Voice and Zoho Desk. For example, how are they different and which one is better?

Add Comment