ClickHelp is a modern browser-based documentation tool used by software companies all over the world to create online user manuals, knowledge bases, help files, FAQs, tutorials and publish them instantly in their portal. ClickHelp is easy to set up and use - no installation, runs in a web browser and supports multiple platforms: Mac OS, Windows, and Linux. This makes it easy to author your documentation from any place in the world. This documentation tool has all the powerful features you may need for larger projects: .Translation module to create a multi-language documentation site with ease and establish a convenient translation process with automatic synchronization of changes and progress reports. .Accessibility. ClickHelp is accessible according to Section 508 and WCAG 2.0 requirements. ⋅Password-protected online help. ⋅ClickHelp can import content from Microsoft Word, HTML, RTF, CHM, ODT, etc. and export to CHM, HTML5 Web Help, PDF, DOCX, etc. ⋅Powerful Full-Text Search. ⋅Internal analytics to measure team performance metrics and analyze end-user behavior. ⋅Context Help engine to add context help elements to your web applications. ⋅Powerful branding options. ⋅Easy to use WYSIWYG topic editor. ⋅Global Find and Replace. ⋅Automatic link validation and update. ⋅Dynamic content support for single-sourcing. ⋅Single Sign-On support for Google, Microsoft Azure AD, Salesforce and custom OpenID Connect providers ⋅Readability Scores and Metrics.
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I like ClickHelp as we (my team) created a huge database with this tool and all the content is reusable. That makes the work simpler. We leave comments right inside the topic like in Google Docs. That is perfect! Nothing gets lost. The tool is cloud-based. So, we can work from any place. It happens that I make corrections during my weekend from home. It saves me from the necessity rush to the office. The portal is protected by a password. You may give access to your portal to your colleagues or readers and their permissions will be different. For us, the main advantage is that everything is in order and under control now.
I started to use ClickHelp a couple of years ago. So far it is the only service that gives me the ability to create several manuals from one and the same source. I create the initial document that contains all the information and then generate different outputs hiding and showing some parts of the document. I do not have to copy and paste the passages all the time. One more thing I love is the branding. As a freelancer, I am often engaged in several projects. So I have to take care of the consistency and corporate identity of my documentation for each project. Each company has its own rules. For ClickHelp it is not a problem. What I enjoy as well is that when something goes wrong I can get back to the exact version of the document that I need. All the changes are saved in the version history.
Based on our record, ClickHelp seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.
I used to work with Oxygen XML Author and easyDITA, which would be too expensive and might be overkill imo, so I was thinking about Madcap Flare or ClickHelp. - Source: Reddit / 10 months ago
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