CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.
CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.
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Website | aws.amazon.com |
Pricing URL | - |
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Website | cloudtalk.io |
Pricing URL | Official CloudTalk Pricing |
Details $ | paid Free Trial $25.0 / Monthly |
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Release Date | 2018-03-01 |
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Based on our record, Amazon Connect seems to be more popular. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Amazon Connect (cloud contact center). - Source: dev.to / 12 months ago
Amazon Connect is a powerful solution that lets us set up a phone number, build contact flows, support call centre agents, and everything in-between. It's not exactly a leader in this space, but it's smooth integration with other AWS Services makes it a breeze for this scenario. - Source: dev.to / over 1 year ago
I wonder if Amazon is using Amazon Connect to allows agents to answer these calls remotely. https://aws.amazon.com/connect/. - Source: Hacker News / over 1 year ago
One of my contracts im working on at the moment is creating an entire call centre automatically with https://aws.amazon.com/connect/ - imagine how many people used to be involved in running a WHOLE call centre. You don't even need real people anymore, im just programming the thing to query databases and read the results to people. Source: over 1 year ago
1- Amazon Connect is an easy-to-use Omni-channel cloud contact center that helps companies provide superior customer service at a lower cost. 2- Amazon Connect is AI-enabled by default. 3- Amazon Connect integrated with Amazon Lex immediately to automate interactions and improve customer service. 4- Amazon Connect allows state and local election officials to be responsive to changing constituent demands, even... - Source: dev.to / over 2 years ago
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