Software Alternatives & Reviews

ActiveChat.ai VS Intercom

Compare ActiveChat.ai VS Intercom and see what are their differences

ActiveChat.ai logo ActiveChat.ai

Automate your contact center with smart virtual assistants that speak the human language. Activechat combines a live chat platform with an AI-powered chatbot engine to help chatbots and virtual assistants understand humans better.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • ActiveChat.ai Landing page
    Landing page //
    2020-06-04

We all know that expectations for chatbots are high, but most of the time they’re just not up to the job. Amazing technologies built by humans constantly fail to deliver real value, and that’s something that we want to fix. With Activechat, your smart AI business assistant is ready in minutes and keeps improving forever. Just extract data from existing conversation logs with “Insights” and automate your natural language assistant skills with “Intents”.

Our mission is to put the power of conversational AI into the hands of customer service leaders all over the world. We do this so that customer service teams could harness the power of machine learning to solve their day-to-day tasks and improve their routines.

  • Intercom Landing page
    Landing page //
    2023-07-05

ActiveChat.ai

Categories
  • Chatbots
  • Live Chat
  • Messaging
  • Customer Messaging
  • Cloud Messaging
  • Support Automation
  • Customer Support
  • AI
Website activechat.ai
Pricing URL Official ActiveChat.ai Pricing
Details $freemium $49.0 / Monthly
Platforms
Wordpress Shopify Cross Platform Facebook Facebook Messenger Telegram Twilio
Release Date2018-08-28

Intercom

Categories
  • CRM
  • Customer Iteraction
  • Customer Messaging
  • Customer Support
  • Live Chat
Website intercom.com
Pricing URL Official Intercom Pricing
Details $-
Platforms
-
Release Date-

ActiveChat.ai videos

Short explainer video

More videos:

  • Demo - Activechat demo video
  • Review - Getting started with Activechat.ai visual chatbot builder
  • Review - Activechat AppSumo walk-through and QnA session with Activechat.ai CEO Andrew
  • Review - Live chat automation with Activechat.ai

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to ActiveChat.ai and Intercom)
Chatbots
100 100%
0% 0
Customer Support
0 0%
100% 100
Live Chat
6 6%
94% 94
CRM
2 2%
98% 98

User comments

Share your experience with using ActiveChat.ai and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ActiveChat.ai and Intercom

ActiveChat.ai Reviews

  1. My start with bots

    I am new to bots and have no development background. I have found Activechat to in the top 3 UI's, it is easy to use, inuitive and has a strong community.

    🏁 Competitors: artibot
  2. Most flexible Chatbot builder (Directional and AI)

    You can easily build simple directional and AI bots. I was able to build complex bots using Active Chat. I used it to capture leads, respond to common questions, loyalty programs and integrate directly to Google Sheet. There's still room for improvements but overall this is currently the best chatbot builder by far!!! Thanks to Andrii, Roman K. and the rest of Active Chat team.

  3. Makes it a breeze to make complicated bots

    The flow builder makes it very easy to create complex bots. The way ActiveChat is setup gives you additional power to create all of that. It has native integrations with WooCommerce and Shopify, meaning you can build e-commerce bots right out of the box.

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ActiveChat.ai mentions (0)

We have not tracked any mentions of ActiveChat.ai yet. Tracking of ActiveChat.ai recommendations started around Mar 2021.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing ActiveChat.ai and Intercom, you can also consider the following products

ManyChat - ManyChat lets you create a Facebook Messenger bot for marketing, sales and support.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Chatfuel - Chatfuel is the best bot platform for creating an AI chatbot on Facebook.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

BotStar - BotStar | Engage Customers Online with Live Chat & Chatbots

Drift - A messaging app that helps you grow your business.