Software Alternatives & Reviews

Acorn PLMS VS Zoho Desk

Compare Acorn PLMS VS Zoho Desk and see what are their differences

Acorn PLMS logo Acorn PLMS

Acorn PLMS (performance learning management system) is a dynamic AI-powered platform for learning experiences synchronized to business performance. Acorn addresses the issue of multiple LMSs plaguing orgs, providing one PLMS for all use cases.

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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  • Acorn PLMS Landing page
    Landing page //
    2023-11-07

Acorn's AI-powered PLMS addresses the topics of performance & learning in one platform, allowing enterprises, governments and other orgs worldwide to consistently align individual growth with business objectives. With Acorn, leaders can continually assess and improve learners based on specific company and role-based capabilities.

The perfect enabler for employee training, onboarding, compliance training, association learning, & more.

Acorn’s AI collects tangible evidence of behavior change, creating a comprehensive record of individual learning experiences mapped to their impact on performance. This makes it easier for companies to identify people with desired capabilities, promote from within and enhance retention & engagement.

Key features: - Impact, not overload - Deliver effective blended learning - Link learning with performance - Report in minutes not hours

Looking for an AI-powered LMS with boundless configurability? Book a demo at: https://acorn.works/book-a-demo-form

  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

Acorn PLMS

$ Details
paid Free Trial
Platforms
Browser Web Mac OSX Google Chrome Cross Platform Safari REST API Chrome OS Internet Explorer Microsoft Teams
Release Date
2014 January

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android
Release Date
-

Acorn PLMS features and specs

  • My Profile/My Learning: yes
  • Courses: yes
  • Reporting: Yes
  • Performance Management: Yes
  • Skills Register: yes
  • Resource Library: yes
  • Advanced Calendar: yes
  • Onboarding/Induction Catalogue: yes
  • Getting Started Videos: yes
  • Studies Assistance: yes
  • Activity Library: yes
  • System Emails: yes
  • Approval Workflow: yes
  • Development Plan: yes
  • Capability Assessment: yes
  • CPD Points: yes
  • Multi Tenancy: yes
  • Workforce Planning: yes
  • Capability Lirbary: yes

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Acorn PLMS videos

Acorn LMS in 2 Minutes

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to Acorn PLMS and Zoho Desk)
Education
100 100%
0% 0
Help Desk
0 0%
100% 100
LMS
100 100%
0% 0
Customer Support
0 0%
100% 100

Questions and Answers

As answered by people managing Acorn PLMS and Zoho Desk.

Who are some of the biggest customers of your product?

Acorn PLMS's answer

  • USRowing
  • Feeding America
  • Yale University
  • Federation of Virginia Food Banks
  • Alinta Energy
  • The Australian Securities and Investments Commission (ASIC)
  • Australian Attorney-General's Department
  • Department of the Prime Minister and Cabinet
  • Australian Government Department of Education
  • Australian Transaction Reports and Analysis Centre (AUSTRAC)
  • Department of Agriculture, Fisheries and Forestry
  • Department of Infrastructure, Transport, Regional Development, Communications and the Arts
  • Department of Social Services (DSS)
  • Department of Finance
  • Comcare
  • Queensland Corrective Services

What makes your product unique?

Acorn PLMS's answer

Acorn PLMS uniquely allows organizations to address the topics of performance and learning in one platform, something legacy LMSs, performance solutions, and other hr tech tools struggle with addressing. With Acorn’s Performance Learning Management System, people leaders can continually assess and improve learners based on their specific company and role-based capabilities.

Acorn is the only solution that guides learners step by step to master the specific capabilities of their roles that will accelerate organizational performance.

How would you describe your primary audience?

Acorn PLMS's answer

Acorn's primary audience at an organizational level is any organization that has a business priority to link learning and performance. Plus, they are solving for this by having a capability- and competency-led learning strategy.

Unlike legacy Learning Management Systems, a PLMS can tangibly impact business performance. Our audience includes the HR leadership and L&D teams, but Acorn also supports those in roles such as Organizational Development, Organizational Effectiveness and Human Resource Business Partners and directors who support large departments in enterprise-size businesses.

What's the story behind your product?

Acorn PLMS's answer

Across our years in the L&D space, we've spoken directly to thousands of global industry leaders and end users. We've heard many times over from both sides of the table that corporate learning is disconnected from performance; there isn't a proper solution for this problem. Legacy LMS and Performance solutions have failed to inspire growth. Expectations for businesses, governments, nonprofits and other institutions to perform have skyrocketed as the world gets more connected, busier and focused on efficiency. However, organizations are bogged down by their slowest link – smart people who could be operating at their maximum potential but aren’t.

Acorn is the antidote as a PLMS - we've created this software solution to address these issues. Modern L&D experiences need a Performance Learning Management System (PLMS) platform to link learning and performance so that organizations can meet their goals in one place. It is important that this is done in one system, after decades of failed integrations from disparate systems built for different goals.

To L&D and HR professionals, Acorn is the platform for building inspiring and efficient training experiences that engage people to be exceptional at their companies.

To business leaders, Acorn is the PLMS platform that tightly syncs L&D investments to performance, helping organizations meet and exceed their goals.

Which are the primary technologies used for building your product?

Acorn PLMS's answer

Acorn PLMS is developed using PHP and Javascript as the primary programming languages, providing a robust foundation for both backend and data processing tasks. For the front end, we employ JavaScript with React, ensuring a dynamic and responsive user interface. The server-side logic and functionality are powered by PHP, allowing for efficient handling of concurrent connections. Our hosting infrastructure is built on Amazon Web Services (AWS), leveraging the scalability, reliability, and security features that AWS offers to ensure a seamless and secure learning environment.

In terms of database management, we utilize MySQL, a powerful open-source relational database system. This choice enables efficient data storage and retrieval, supporting the PLMS's requirements for managing diverse learning content. The PLMS integrates seamlessly with external systems through Restful APIs, and user authentication is handled securely with OAuth protocols. Version control is managed using Git, facilitating collaborative development and ensuring a systematic approach to code management. Additionally, our PLMS adheres to high-security standards, with IRAP (Information Security Registered Assessors Program) measures in place to safeguard user data and maintain the integrity of the learning platform.

Why should a person choose your product over its competitors?

Acorn PLMS's answer

Acorn PLMS solves a problem in the Learning & Development (L&D) space that has persisted for a long time — corporate learning being disconnected from performance. Legacy LMS tools and performance management processes are too complicated and expensive to manage and ineffective at tying L&D efforts to business performance goals.

Here are the issues driving LMS disparagement and disenchantment: -Too many tools/LMSs to manage -Participant disengagement with required or recommended training as well as perceived disenchantment with the LMS experience generally -Learners are simply not using existing available content despite organizations’ huge investments -Internal peer-to-peer interactions are not captured and shared -Can’t codify capabilities nor accurately map employee progress to individual and organizational performance -Can’t identify individuals possessing capabilities to teach and promote from within the organization

Acorn PLMS was created out of these issues to address them head-on. Modern L&D experiences need a PLMS platform to link learning and performance so that organizations can meet their goals in one place.

With Acorn, leaders can focus on capabilities and competencies uplift across the workforce, deliver effective blended learning, link learning with performance, and lastly, report in minutes not hours.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Acorn PLMS and Zoho Desk

Acorn PLMS Reviews

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Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

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Social recommendations and mentions

Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Acorn PLMS mentions (0)

We have not tracked any mentions of Acorn PLMS yet. Tracking of Acorn PLMS recommendations started around Mar 2021.

Zoho Desk mentions (1)

What are some alternatives?

When comparing Acorn PLMS and Zoho Desk, you can also consider the following products

FlexiQuiz - FlexiQuiz is a powerful online test generator that enables you to create engaging online quizzes, tests, or exams in minutes. Choose from 100's of features to create a customized quiz that meets your objectives for business, education, or fun.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Fiverr Business - Connect with vetted, talented freelancers that help you get every task done.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Kineo - Kineo is a global workplace learning company that helps businesses improve performance through learning and technology. Specialists in elearning content and LMS

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!