Acethinker Video Keeper VS Pointel DCCM

AceThinker Video Keeper is a powerful and all-in-one video downloading software that lets you to grab any videos online. If you are an avid fan of YouTube channels: try this software since it can download YouTube playlist with a single click. Additionally, it downloads videos from 100+ websites three times faster than any other tool. This becomes possible because it is equipped with a multi-threading tool that makes full use of the bandwidth.

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.